Shopee (Thailand) Co., Ltd.
Warehouse Training Lead (Scommerce)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Lead the end-to-end onboarding process for all new warehouse staff, ensuring they are integrated into the culture and safety protocols from day one.
- Conduct hands-on, "on-the-floor" training for core warehouse functions (receiving, picking, packing, and shipping).
- Standardize training modules to ensure every worker, regardless of shift, receives the same high-quality instruction.
- Act as the Subject Matter Expert (SME) for the Warehouse Management System (WMS).
- Train staff on handheld scanners, desktop interfaces, and system-driven workflows to minimize data entry errors and inventory discrepancies.
- Troubleshoot common user errors in the WMS and provide "just-in-time" retraining where needed.
- Collaborate with the corporate L&D Team to align warehouse training with broader organizational goals.
- Identify "skills gaps" within the current team and develop targeted training interventions.
- Maintain a training matrix to track certifications, equipment licenses (e.g., forklift), and refresher course deadlines.
- Monitor the "Time to Productivity" for new hires, ensuring they hit performance benchmarks within the expected timeframe.
- Conduct regular audits of ground operations to ensure staff are following the "Principle Methods" (Standard Operating Procedures).
- Provide feedback to warehouse leads regarding staff performance and areas for improvement.
Requirements:
- 3+ years in warehouse operations, with at least 1 year in a dedicated training or supervisory role.
- Advanced knowledge of WMS logic (e.g., SAP, Manhattan, Blue Yonder, or Oracle) is essential.
- Ability to translate complex technical processes into simple, actionable steps for a diverse workforce.
- Strong organizational skills to manage training schedules without disrupting high-volume warehouse output.
- Strong leadership, negotiation, and decision-making skills.
Experience required
- 3 years
Salary
- Negotiable
Job function
- Teaching / Training
- Distribution / Logistics
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
