Shopee (Thailand) Co., Ltd.
Video Management (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Oversee and manage the daily operations of Video content on Shopee, including Video QC, Video Labelling, and come up with logical policy to govern new Video initiatives
- Lead and manage Video agents and shifts, ensuring all tasks are completed on time and in accordance with operational standards
- Coordinate with other departments (e.g. Marketing, Regional teams) in order to make initiatives happen, as well as to ensure smooth execution of the policy and process that answers to the needs of multiple stakeholders
- Analyze data reports to identify operational bottlenecks, recommend solutions, and implement initiatives to improve performance and accuracy
- Drive ongoing improvements in operational processes and work towards achieving sustained high-performance culture in the team
- Provide guidance, coaching, and training to agent leads to support skill development and optimize performance
Requirements:
- Bachelor's Degree in any field
- Preferably 1-2 years of experience in a supervisory role; Freshgrad is also welcome to apply
- Proficiency in data analytics, with a keen eye for detail and the ability to draw valuable insights for short-term and long-term solutions
- Self-driven individual capable of multitasking and excelling in fast-paced environments
- Advanced skills in Microsoft Excel/Spreadsheet (e.g., Pivot tables, Vlookup) are essential
- Basic SQL knowledge is a plus
- Experience in content platforms is advantageous
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
