Shopee (Thailand) Co., Ltd.
TH Operations Executive - Fresh Graduate
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Why Join Shopee Operations?
Job Description:
What You Will Get to Do:
- Customer Experience & Quality: Listen to our users! You will analyze customer surveys and audit our service quality to help us provide the best experience across all channels.
- Fraud Investigation & Prevention: Review real-time (online) and offline fraudulent activities through our internal case center. You will investigate suspicious cases and help the company conduct loss recovery.
- System Support & Admin: Perform supportive administrative tasks to maintain and manage our internal systems and ensure smooth day-to-day operations.
- Data & Reporting: Track performance data and create reports to share insights on finance, quality, and fraudulent trends with the team.
- Payment & Escalation Support: Solve complex payment issues escalated by Customer Service teams (L3 Support). You will investigate technical payment errors and ensure they are resolved for our users.
- Seller Finance & Invoicing: Assist sellers with issuing invoices and support their reconciliation process. You will help manage bank statements and ensure all bank transfers match our system records.
Requirements:
Who We Are Looking For:
- Fresh graduates from any field are welcome to apply (Finance or Accounting backgrounds are a plus for Payment roles).
- Good command of English and Thai (written and spoken).
- High attention to detail; you are able to spot mistakes, mismatched numbers, or suspicious patterns easily.
- Proficient in Microsoft Excel or Google Sheets (you will work with data daily).
- Logical thinking skills with the ability to make fair decisions based on data.
- Strong work ethics, responsibility, and a positive attitude toward learning.
- Able to work in a fast-paced environment and handle repetitive tasks with high accuracy.
- Self-motivated and able to follow through on assigned projects.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Analyst
- Finance
- Security
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
