Shopee (Thailand) Co., Ltd.
TH Operations Excellence & Support - Fresh Graduate
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Why Join Shopee Operations?
Job Description:
What You Will Get to Do:
- Planning & Manpower (WFM): Plan and manage manpower budgets and headcount requirements. You will learn to schedule shifts and plan manpower to ensure smooth operations for our teams.
- Knowledge Management (KM): Develop SOPs (standard procedures), manage the Help Center portal, and create knowledge-sharing initiatives.
- Finance & Reconciliation: Perform financial reconciliation for logistics, marketing packages, and digital products. You will manage wallet adjustments and resolve payment disputes for sellers.
- Seller & Key Account Support: Interact directly with sellers and internal teams to solve operational issues and help sellers improve their performance on our platform.
- User Experience & Analysis: Use data from surveys and social media to improve local processes, conduct competitor analysis, and enhance the overall customer experience.
- Tech & Chatbot Management: Handle chatbot features, analyze scripts, and manage taskbot setups to provide instant and effective answers to our users.
Requirements:
Who We Are Looking For:
- Fresh graduates from any field (Business, Finance, or Arts—we value your attitude and logic most!).
- Good command of English and Thai (both written and spoken).
- Organized & Detail-oriented: You enjoy making plans and double-checking that every detail is correct.
- Logical Thinker: You can break down a complex problem into a simple, step-by-step solution.
- Proficient in Excel or Google Sheets: You are comfortable working with data, tables, and basic formulas.
- Eager to Learn: You are excited to learn about business operations, budgeting, and system management.
- Team Player: You enjoy coordinating with different departments to get things done.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Administrative
- Finance
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
