Shopee (Thailand) Co., Ltd.
SPX TH Partner & Customer Experience - Fresh Graduate
atShopee (Thailand) Co., Ltd.Department
LevelEntry Level
LocationThailand - Bangkok
Job Description:
What You Will Get to Do:
- Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
- Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
- Customer Insight Analytics: Systematically record and analyze case data and feedback to identify trends, providing the business with actionable insights to improve service quality.
- Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
- CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.
Requirements:
Who We Are Looking For:
- Fresh Graduates: You have recently graduated from any major (Logistics, Business, Engineering, or any other field).
- Service Excellence Advocate: You are dedicated to high-quality support and possess a professional demeanor when representing the brand to customers and partners.
- Effective Liaison: You have the interpersonal skills required to navigate internal teams and drive the resolution of multifaceted problems.
- Analytical & Meticulous: You understand the value of data and take pride in maintaining accurate records that help the company grow.
- Clear & Diplomatic Communicator: You can convey complex information simply and professionally, ensuring clarity and maintaining positive relationships.
- Solution-Oriented Thinker: You look beyond the immediate issue to suggest long-term improvements that prevent future challenges.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
- Analyst
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4.5/5
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Head office: Shopee
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
Jobs you may like
WorkVenture gives you an inside look at what it's like to work at Shopee (Thailand) Co., Ltd., office & team photos, reviews and more. This is the Shopee (Thailand) Co., Ltd. Company Page. All content is posted anonymously by employees currently or previously working at Shopee (Thailand) Co., Ltd..Apply to CosminaApply to SGF ServicesApply to Posco Coated Steel ThaApply to WV