Shopee (Thailand) Co., Ltd.
SOCW Operation (SPX Express) - Samut Sakhon
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Manage day-to-day order in FMS, arrange order activities to maximize the efficiency, reliability, timeliness, and cost-effectiveness of the rework and return process.
- Monitor all orders to ensure all documents and coordinate with another related team
- Monitor and improve productivity for all functions of rework and return team
- Ensure all ground staff operates by following WI.
- Keep records of process error for the continuous development and improvement of the process
- To manage the entire order with main focus on-time
- Prepare daily report, monthly report and etc.
- Support all function process in own team and other teams
- To perform any other duties assigned by direct manager.
Requirements
- Bachelor’s degree or above
- More 1 year experience in Operations Supervisor or Supervising Teams or coordinating with stakeholders across multiple departments. (prefer if had working experience at similar industry)
- Good communication and presentation skills.
- Fast learning, good logical thinking, analytical and optimization skills.
- Good team player Multitasking and prioritizing skills.
- Basic English skills.
- Flexible on working times. (5 days Mon-Fri and 2 Sat per month / Shift working)
- Able to work location at SOCW. (Mahachai/Samut Sakhon)
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
