Shopee (Thailand) Co., Ltd.
Senior Customer Service (SPX) (Contract)
atShopee (Thailand) Co., Ltd.Department
LevelExperienced (Individual Contributor)
LocationThailand - Bangkok
Job Description:
- Act as mentor to junior representatives, offering guidance and support in handling difficult customer interactions.
- Resolve complex customer issues, questions, or concerns with professionalism and efficiency
- Ensure the feedback provided to the team members on their performance are accurate, complete and timely.
- Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
- Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions
- Work closely with other departments to ensure effective communication and smooth workflow across teams
- Deal with complaint and contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner
Requirements:
- Able to work in Shift (6 days per week)
- At least 1+ years’ experience in a call center
- A proactive, fast learner, team player with ability to work in dynamic environments
- Have strong interpersonal & communication skills
- Service-minded and positive attitude
- Detail oriented, good analytical and problem-solving skills
- Experience in Customer Service or Call Center is an advantage
- Experience with CRM system and e-Commerce is a plus
Skills required
- Fast Learner
Experience required
- 1 years
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4/5
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Head office: Shopee
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
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