Shopee (Thailand) Co., Ltd.
Operations Lead - Samut Prakarn (SPX Express)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
- Monitor and manage operational teams of Inbound, FSOC, Mis-sort, by using the daily performance report, history of excellence, and team development.
- Works with internal and external functions to properly handle pushed-out parcels.
- Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis
- Able to perform backlog chasing in line with SLA.
- Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
- Optimize manpower from the planning team to operate as our cycle time and hourly volume.
- Coaching and advising team members.
Requirements:
- Bachelor's Degree in Logistics Management, Supply chain Management or any related field
- At least 3 years of working experience in logistics, supply chain or express industry
- Good communication both in Thai & English and stakeholder management skills
- Analytical skill with Arrival Curve understanding
- Strong working knowledge of Spreadsheets (Excel/Google Sheets)
- Able to work with Sorting Machine
- Multitasking and prioritizing skills
- Work with fast, timeline and extra-long working hours during campaign
- Able to be flexible for afternoon and morning shifts
- Fast Response
Salary
- Negotiable
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
