Shopee (Thailand) Co., Ltd.
CX Efficiency and Operations Manager (SPX Express)
atShopee (Thailand) Co., Ltd.Department
LevelExperienced (Team Lead)
LocationThailand - Bangkok
Job Description:
- Monitor CX efficiency matrices (E2E resolution time; Backlog; agent productivity; AR)
- Work with internal stakeholders within CS and SPX to improve efficiency & quality
- Support workforce short / mid-term planning against volume forecasts and key change milestones
- Support process improvement; SOP development across SPX CX
- Assist in delivering key analyses and P0 projects
- Routinely provide management report on operational and strategic KPIs
- Performs other related duties as assigned
Requirements:
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- 3-5 years of experience in Project management and /or process improvement roles
- Excellent communication skills as this role will require collaboration and alignment with multiple teams
- Self-driven and good leadership skills to facilitate cross functional interactions
- Strong analytical skills to conduct data-driven decisions
- Be creative in problem-solving
- Proficient in Excel and PowerPoint
Skills required
- Express
- Project Management
- Excel
Experience required
- 3 years
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4/5
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Head office: Shopee
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
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