Shopee (Thailand) Co., Ltd.
Customer Service Project Management (Shopee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience
- Responsible for project initiation, planning, execution, monitoring and evaluation
- Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
- Maintain and manage project timelines, expectations, tasks and resources
- Ensure that every parties involved in the projects are doing their part timely and accurately
- Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
Requirements:
- Bachelor/ Master’s degree with 3 years working experience in related field
- Experience in managing expectations and communicating with stakeholders and handling various business process related projects
- Strong communication skills in English & Thai both written and verbal format
- Strong analytical and structured thinking
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eager to learn
- E-commerce experience is preferable
Experience required
- 3 years
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
