Shopee (Thailand) Co., Ltd.
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Customer Service L2 Agent (Monee)
atShopee (Thailand) Co., Ltd.The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Respond promptly to customer emails, addressing inquiries and resolving issues.
- Handle calls and chat interactions as needed, ensuring consistent and high-quality support across all channels.
- Maintain a high level of customer satisfaction by providing accurate information and effective solutions tailored to user needs.
- Document customer interactions and feedback in our CRM system to track issues and improve service quality.
- Collaborate with cross-functional teams to enhance service processes and overall customer experience.
- Stay updated on product knowledge and service offerings to provide informed support.
Requirements:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Logical thinking and analytical skills are a plus.
- Understanding of customer service trends and financial knowledge is a plus.
- Experience in a customer service role is preferred.
- Familiarity with CRM software is a plus.
- Ability to adapt communication style to meet diverse customer needs.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
