Shopee (Thailand) Co., Ltd.
Customer Service L2 Agent (Contract)
atShopee (Thailand) Co., Ltd.Department
LevelEntry Level
LocationBangkok
Job Description:
- Handle customer inquiries for ShopeePay cases efficiently and professionally by following customer service process
- Ensure the inquiry and support have been handled properly within timeline
- Provide accurate, satisfactory answers to customer queries and concerns
- Escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer accounts, providing updates and information for all support required
- Coordinate with various functions to follow up customer cases and response to customers promptly
Requirements:
- Bachelor’s degree in Business Administration, Logistics or any relevant field
- Experience in managing customer service operations is a plus. Fresh graduates are welcome to apply.
- Good problem solving skill
- Good communication skill
- Good command of English language
- Good attitude and good team player
- Ability to multitask and work in a fast-paced, call center environment
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Information Technology
Location:Bangkok
Website:careers.shopee.co.th
Founded in:2015
Ranking:4.5/5
Shopee makes online shopping easy, secure and fuss-free. Shopee is a mobile focused modern marketplace where everyone can browse, shop and sell products of all kinds anytime and anywhere. Shopee is tailored for Southeast-Asian markets, combining the easiness of consumer driven ma ...
Why join us: Shopee is rapidly online shopping tech company in Thailand and other South East Asian markets. We do innovate on many fronts in online shopping, providing an unique opportunity to learn about ecommerce technologies and trends. We have a multinational and dynamic workplace with gr ...
Head office: Shopee
Benefits
- Professional development
- Dental Insurance
- Five-day work week
- Flexible working hours
- Life Insurance
- Health Insurance
- Maternity leave
- Social Security
- Performance bonus
- Provident fund
- Learning & Development Opportunities
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