PointX Product Owner

Responsibilities
Business Requirements Gathering:

• Work closely with key stakeholders to develop a product business cases.
• Make recommendations for operating models based on use cases, the competitive landscape, and technology trends.
• Prioritize requirements and align with all other teams around a product or large-scale release through primary user research and workshops.
• Leverage analytics and quantitative methods to inform and influence decision-making.
• Capture stakeholder feedback through multiple channels and methods to inform multiyear product roadmaps.
• Collaborate with the product sponsors, solution architect and development team to find best solutions that can be delivered in time and cost sensitive manner.
• Analyze product and business dependency with rough estimation and time to market.
• Analyze impact from requirement to cost of development and development effort.

Product Development Leadership:

• Define, maintain and develop Product strategy and roadmap for the implementation and rollout.
• Collaborate with the product sponsor and engineering team members on requirements, scope definition, and statement of work.
• Evaluate new technology and systems to fulfil business needs, make build/buy tradeoffs, etc.
• Define product prototyping and design detail for UX/UI designer to develop product detail design and style guide.
• Instruct and direct the development team on functional and technical requirements, formulating, and defining system scope, integration requirements, and objectives
• Resource/vendor management for development, testing and support.
• Manage stakeholders' expectations while building credibility with senior stakeholders through a strong business sense.

Ongoing Delivery and Support Management:

• Develop and implement product launch plans from rollout to technical and non-technical service delivery teams
• Own quality and ongoing management of product support materials – e.g. technical "how-to's", digital properties, marketing content, etc.
• Train service desk, customer service teams and/or knowledge team owners as appropriate
• Prioritize ideas and opportunities to enhance products and maintain product roadmaps/investment cases
• Expand reach and effectiveness of existing products including making recommendations for new execution and support models as well as technological improvements
• Focus more on delivery and results rather than ideology.
• Develop operational process, practice, handbook and FAQ for operation and customer service.
• Ability to lead the first setup of operation process and command center.
• Working with Marketing team on product release communication and business impact announcement.

Qualifications

• Bachelor’s or master’s degree in computer science, computer engineering, business administration or related fields.
• 5-10 years of experience of being product owner that develops digital products across different mediums like web and mobile. Previously being a mobile application product owner is a plus.
• Excellent understanding of Mobile app ecosystems, business strategies, industry benchmarking
• Experience in loyalty program, finance industry and/or retail program is a plus.
• Basic understanding of software development technology tool stacks e.g., Mobile Application (iOS, Android), Web application, API spec, Cloud Service, etc.
• Strong analytical and problem-solving skills
• Knowledge of business process analysis and exposure to software development methodologies (e.g., agile).
• Strong work ethic; demonstrated attention to detail; excellent time management and organizational skills.
• Ability to lead meetings with off-site technical and development teams.
• Ability to multi-task and lead various work streams concurrently in a fast-paced environment.
• Strong command of English (written and spoken).