Infra Operation Lead

Core Purpose:

As the Infrastructure Operations Lead, you will be responsible for overseeing the management, security, and performance of the bank’s server and database environments. You will lead a team of System engineers and Database administrators to ensure that all infrastructure services are reliable, compliant with regulatory standards (BOT, ISO 27001), and aligned with business needs. This role requires strong technical expertise, leadership skills, and a commitment to operational excellence.

Key Responsibilities:

• Lead and manage the Infrastructure Operations team, including System engineers and DBAs.
• Oversee provisioning, configuration, and maintenance of VM-based servers and Database systems.
• Ensure infrastructure security compliance according to BOT and ISO 27001 standards.
• Develop and enforce infrastructure policies, standards, and procedures.
• Manage OS patching, backup, disaster recovery, and capacity planning activities.
• Coordinate with Cloud Operations and Application Operations teams to ensure hybrid environment stability.
• Monitor infrastructure performance and implement improvements for reliability and scalability.
• Lead incident response and root cause analysis for infrastructure-related issues.
• Drive continuous improvement initiatives for infrastructure processes and automation.
• Manage vendor relationships for infrastructure hardware and software procurement and support.

Essential Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• Minimum 7 years of experience in IT infrastructure operations, including at least 3 years in a leadership role.
• Strong hands-on experience with server virtualization (e.g., VMware, Hyper-V) and cloud infrastructure (Azure preferred).
• Extensive knowledge of Operating systems (Windows Server, Linux and Database technologies (MySQL, PostgreSql, DocumentDB or Managed services like RDS).
• Solid understanding of IT security standards and regulatory requirements (BOT, ISO 27001).
• Experience with infrastructure automation tools (Ansible, Terraform, PowerShell scripting).
• Excellent problem-solving, communication, and leadership skills.
• Proven ability to manage cross-functional teams and coordinate with multiple stakeholders.