Our client is a fast-growing company operating across E-Commerce, Health & Beauty, and software development in Asia. They are expanding their pet lifestyle business and are looking for a Customer Service Officer to support online customers and elevate the service experience.

Responsibilities

• Upload and maintain product details, images, and descriptions on e-commerce platforms (Lazada, Shopee, TikTok, LINE MyShop).

• Ensure product pages are accurate, complete, and optimized for customer purchase decisions.

• Respond to customer inquiries across all channels (chat, phone, marketplace messages).

• Monitor service scores and customer reviews to maintain official store standards.

• Prepare quick replies, FAQs, and SOPs for customer service operations.

• Manage and train part-time CS admins; maintain scheduling and quality checks.

• Create customer orders in the system and prepare monthly customer insight reports.

• Support customer retention activities (customer database, segmentation, loyalty program).

Qualifications

• Thai nationality; Bachelor’s degree in a related field.

• 2–3 years’ experience in Customer Service, preferably in e-commerce.

• Basic English communication skills.

• Good Excel/Google Sheets competency (formulas, pivot, data handling).

• Strong communication, service mindset, attention to detail, and ability to multitask in a fast-paced environment.