The Customer Success team at Ematic Solutions is actively seeking a full-time Customer Success Manager - Facebook. We're looking for people with strong analytical and critical thinking skills. A Customer Success Manager at Ematic Solutions works with internal and external clients in the E-commerce industry, on an ongoing basis to adopt better measurement as a way to improve business outcomes.

• Manage a complex set of client and agency relationships.
• Identify prospects and pitch to the potential clients.
• Run Facebook campaigns for clients, and generate an ongoing report.
• Identify the relevant target audience for an existing brand through research and utilising Facebook's analytical tools.
• Identify incorrect technical integrations of the Facebook Pixel for a client.
• Calculate the business value being delivered by the ongoing campaigns.
• Design split tests on Facebook Ads by using client data and third-party tools.
• Conduct in-depth standard and custom ad effectiveness studies for Facebook advertisers.
• Communicate complex research results to a general audience.
• Partner closely with cross-functional partners such as the Customer Success, Product, and Sales team.

• Bachelor's degree in Business, Computer Science, Economics, Engineering, Data Science, Marketing, Mathematics, or Statistics.
• Experience with the Facebook Ads and Instagram Ads advertising tool.
• Experience with Google Analytics or any other analytics tool.
• Experience with digital marketing data points and benchmarks, such as the Cost-per-Click (CPC), Cost-per-Install (CPI), Click-Through-Rate (CTR), Return on Investment (ROI).
• Direct experience independently managing and executing projects with clients and/or cross-functional stakeholders.
• Experience analysing and manipulating data sets to understand patterns and provide insights.
• Experience communicating technical content to a general audience.
• Have impeccable written and verbal communication skills, both in Thai and English
• [PREFERRED]
• Advanced degree in a quantitative field.
• Experience with major E-commerce platforms: Shopify, Magento, BigCommerce, PrestaShop
• Experience with other digital marketing channels: Email Marketing, Google Adwords, Affiliate Marketing.
• Experience with Google Tag Manager.
• Experience with programming, preferably in JavaScript.