Experience:

No experience required

Skills:

Mandarin, English

Job type:

Full-time

• Review user-submitted content to ensure compliance with the platform s policies and community guidelines.
• Apply content moderation policies fairly and consistently across all cases.
• Identify and remove content that violates guidelines, including harmful, inappropriate, or misleading materials.
• Investigate user reports regarding potentially harmful content and take necessary actions to resolve issues.
• Stay informed about online content trends, emerging risks, and evolving harmful behaviors to enhance content moderation efforts.
• Work in rotating shifts, including night shifts, to ensure platform safety around the clock.
• Open to both local and foreign nationals.
• Bachelor s degree in any field.
• Proficiency in Mandarin (Simplified) at HSK 5 or 6 level.
• English proficiency at B1 level or higher.
• New graduates are welcome to apply.
• Willingness to work in rotating shifts, including night shifts.
• Visa & Work Permit Sponsorship (for foreign nationals).
• Relocation Package for international hires.
• Performance-Based Incentives.
• Health Insurance & Social Security.
• Annual Salary Increment & Bonuses (as per company policy).
• Leave Entitlements (Annual Leave, Sick Leave, Business Leave, etc.).
• Company-sponsored entertainment Events throughout the year.
• Annual Health Checkups (as per company policy).
• Special Rewards & Points Program for redeeming gifts, vouchers, and more.

Experience:

1 year required

Skills:

Problem Solving, English, Thai

Job type:

Full-time

• Respond to customer inquiries regarding hotel/flight bookings through phone, email, and chat..
• Assist with booking changes, cancellations, and resolving any issues that arise during the reservation process..
• Provide accurate information about travel options, policies, and services to enhance the customer experience..
• Maintain a high level of professionalism and empathy to ensure customer satisfaction and retention..
• Collaborate with internal teams to address complex customer concerns and improve service processes..
• Thai national.
• Bachelor's degree.
• Fluency in both Thai and English (B1-B2 level and above) is required, including reading, writing, and speaking skills..
• Able to work in shift rotations 24/7.
• Experience in customer service or related fields, preferably in the airport industry, for at least 1 year..
• Proficiency in using GDS and/or Wholesaler platforms.
• Strong problem-solving skills and the ability to handle complex issues..
• Excellent communication skills, both written and verbal..
• Ability to work in a fast-paced environment and adapt to changing priorities..
• Detail-oriented with a commitment to accuracy and efficiency..
• Team players with a proactive approach to work..
• Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00.
• 5 working days/ 2 days off..
• KPI performance & Attendance incentives.
• Medical insurance..
• THA Bangkok - Bhiraj Tower at Bitec Bang Na, Unit No. 1701, 1702, 1703, 1704, 1705, 1706.
• English (Required), Thai (Required).