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End User Support(Bridgestone Sale)
atCarenett International Co., Ltd.- Contract Period: 12 Months (First 3 month for performance evaluation before renew contract)
- Location: Bridgestone Sale at Abdullahim Silom building,990 Abdulrahim Place Rama 4 Rd. Khwang Silom, Khet Bang Rak, Bangkok
- Working time: Monday - Friday, 08.00-17.00
- Benefits: SSO, Health Insurance, Health check up
RESPONSIBILITIES :
1.Call management
- Receiving all calls from customer within agreed repose time and log call in Help desk system
- Provide solutions to customers via phone
- Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner
2.Problem management
- Provide remote diagnostic to customer system
- Monitor progress of calls
- Escalate call which exceed the Service Level Agreement criteria
3.Reporting
- Prepare call log data for manage service report
- Maintenance of call log data
- Manage and document end user manual
4.On-site service
- Provide engineering on-site service according to SLA.
- Maintain inventory of IT hardware and software
- IMACD (Install, Move, Add, Change, Delete)
5.Others as assigned by Project Manager/Helpdesk Supervisor
QUALIFICATIONS :
- Male or female, 25-35 years of age
- Bachelor Degree in Computer Engineering or any related fields
- 3-5 year in service and support of Computer equipment, Network system , Infrastructure, IT Service management
- Knowledge in Windows Operating System ,Microsoft Office, O365,Share point
- Ability to work flexible
- Good command of English would be advantage
- Service-mind and interpersonal skill is a must
Experience required
- 3 years
Career level
- Entry Level
Only Thai nationals can apply
Salary
- 22,000 - 24,000 THB
Job function
- IT / Programming
- Engineering
Job type
- Full-time
Age preferred
- From 25 to 35
Company overview
CARENETT Group started its first business in telecommunications engineering services and has been one of the leading engineering service providers in Telecom industry. The company has been established its first presence since 2001 and originally focused its businesses in Thailand. With our reliab ...
Why join us: At Carenett, we believe that “Great People” deserve enriched life in a better community. We further believe that “Great Organizations” deserve “Great People” to work for them to make their business and organization successful.
Benefits
- Health Insurance
- Accident Insurance
- Company uniform
- Five-day work week
- Job training
- Phone Allowance
- Overtime pay
- Maternity leave
- Corporate Social Responsibility Initiatives