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IT Helpdesk Technician
atBooking.comBooking.com is looking for a quality focused Support Desk Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help support the employees of a fast and dynamic business.
We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the "Booking Deal" with competitive benefits. This position is only open to candidates with a valid work permit for the European Union, who are able to travel within European Union, United Kingdom, United States WITHOUT visa restrictions.
The hiring company Booking.com (Thailand) Co Ltd is one of Booking.com BV's and/or BookingSuite BV's support companies in Thailand. Booking.com (Thailand) Co Ltd is looking for a IT Helpdesk Technician. Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com's™ newly established Accommodation Marketing Services division. All references to "Booking.com" refer to Booking.com BV.
- Providing technical support to all employees off Booking.com and ensure that all systems are working properly
- Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user
- Pro-actively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution
- Display knowledge of our internal organization by finding the right person that can assist in solving the issue
- Balance and prioritize multiple tasks from different sizes and business importance
- Recognize when an issue needs to be escalated
- Arrangement of new PC's for starters including setup, installation and configuration of the software/hardware based on individual user needs
- Carry out user account maintenance for the starters, leavers and role changers
- Engage in interaction to resolve issues together with the team
- Demonstrate drive to increase and maintain technical expertise and Booking.com company knowledge
- Experience providing 1st line IT technical support
- Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications
- Experience in troubleshooting external software applications, including cloud based applications
- Experience with Microsoft Outlook email client configuration;
- Knowledge of Microsoft Office suite
- Basic-medium level of Active Directory and Windows Server 2008 usage, AD Domain's, DNS service, DHCP service
- Basic-medium level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet explorer and/or Mozilla browser
- Knowledge of PC and Laptop's hardware
- Medium level knowledge of standalone and network printers
- Experience with any helpdesk ticketing system
- Outstanding communication skills (written and verbal)
- Able to work successfully in and with a team
Experience required
- any or no experience
Only Thai nationals can apply
Skills optional
- English (Good)
Salary
- Negotiable
Job function
- IT / Programming
Job type
- Full-time
Age preferred
- From 22 up
Company overview
Booking.com BV (the company behind Booking.com, the market leading online hotel and vacation rentals reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel and vacation rentals markets. Book ... Read more
Why join us: Our talented people, strong foundations, hard-won experience, diversity of cultures and global ethos help us get it booking right each day. Booking.com gives each employee the power to make decisions, as well as responsibility for these decisions, but when we work together – across cultures, countri ... Read more
Benefits
- Five-day work week
- Job training
- Professional development
- Dental Insurance