Skills:

Microsoft Office, Electronics, English

Job type:

Full-time

• Implement and monitor local sales strategies for the sale of Arxada MCS product portfolio.
• Direct handling of HHPC accounts and distributor in Thailand.
• Develop and drive new business opportunities.
• Regional key accounts coordinator of Southeast Asia.
• Extended to have more than one country directly accountable (regional coverage).
• Prepare and implement a comprehensive business plan to achieve sales goals for assigned customers.
• Maintain and improve customer relationships in various functions such as Purchasing, R&D, Regulatory and Quality Management to ensure a high level of customer services and satisfaction, including strategy meetings with customer's senior management to understand their needs and link them to the organizations' strategies.
• Achieve monthly, quarterly and annual sales objectives, while ensuring the optimum customer experience satisfaction.
• Revised lead generation plans to generate a substantive sales opportunity pipeline.
• Demonstrate Sales Excellence, i.e. accurate forecasting, call reports, market monitoring, sales plans, competition analysis, customer relationship management.
• Coordinate and communicate customer needs and market intelligence within Arxada to Technical Support, Regulatory, R&D and Marketing.
• Ensure all debts collection are completed on time in accordance to agreed payment terms.
• Build and maintain an effective network within Arxada.
• Actively represent our business at trade shows and conferences.
• Bachelor's or Master's degree in Science, Chemistry, Engineering, or a related field (MBA is an advantage).
• Strong technical expertise with experience in microbial control and technical sales within the Home Care and Personal Care manufacturing industries.
• Proficient in Microsoft Office applications and other relevant computer software, with strong written and verbal communication skills.
• Demonstrated ability to build and maintain effective relationships with stakeholders at all organizational levels.
• Willingness and ability to travel throughout Southeast Asia and work outside regular office hours when required.
• Fluent in Business English, both written and spoken.
• Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
• Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
• Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
• TH02.

Skills:

Electronics, SAP, Customer Relationship Management (CRM), English

Job type:

Full-time

• Close monitoring of open orders.
• Assisting customers with billing and payment issues.
• Managing customers mainly in SEA, and other countries base on business growth.
• Interacting with customers by phone/email on products/services enquiries.
• Resolving customer concerns and complaints.
• Process and follow through samples request.
• To update and generate reports.
• Follow up on overdue payments in conjunction with finance.
• Flawless Order Process.
• End-to-end order processing; from receiving enquiry to product delivery to customer ports.
• Coordinate to WH and planning for stock readiness and prompt escalation for any risk delay.
• Generate customer orders, relevant sales information into system.
• Coordinate with 3PL to prepare shipping schedules and document.
• Ensure delivery of the right products/price to customers.
• Coordinating with 3PL warehouse for delivery.
• To ensure customer satisfaction.
• To ensure on-time delivery.
• Providing feedback to management regarding customer satisfaction and responsiveness to customer needs.
• Involvement with affiliates for order status when required.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Handle customer complaints, provide appropriate resolution within the time limit; follow up to ensure closure.
• E-file correspondence with customers and other documentations in SharePoint and SAP.
• Follow communication procedures, guidelines and policies.
• Take extra mile to ensure task completion.
• Follow and support company Health, Safety and environmental rules.
• Take other relevant assignment.
• Bachelor's degree in Business Administration, Logistics Management, or a related field.
• Minimum of 5-10 years of customer service or customer support experience in the chemical, food, or Home & Personal Care industry.
• Business fluency in English, both written and spoken.Familiarity with CRM systems and customer service best practices, as well as experience with SAP.
• Strong customer-oriented mindset with the ability to adapt and respond effectively to different customer personalities.
• Excellent phone communication, customer contact handling, and active listening skills.Strong ability to multitask, prioritize responsibilities, and manage time effectively.
• Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
• Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
• TH02.

Experience:

3 years required

Skills:

Electronics, Nutrition, SAP, English

Job type:

Full-time

• Maintain up-to-date knowledge of laws, regulations or policies that may impact Arxada products and be able to advise stakeholders on applicable requirements and route to compliance.
• Compile appropriate dossiers to obtain relevant product registrations and other applicable permits for new products.
• Ensure compliance with Thailand import/manufacture license and notification.
• requirements for company products, customers' samples and raw materials.
• Maintain product registrations to ensure continued compliance for Thailand & Korea. Co-ordinate with our Thai manufacturing plant & hazard communication/labelling teams to ensure that the SAP and Sphera IA tools have the right data, layouts and.
• rules/algorithms to meet national requirements for SDS and product labels.
• Compile responses to customer questionnaires on company products as well as other regulatory inquiries from customers.
• Bachelor's or higher degree in chemistry or life sciences.
• Business fluent in English and ideally Thai language.
• Typically, 3+ years of industrial experience, ideally in chemical industry regulatory affairs.
• Expert knowledge of the regulatory framework for chemicals - particularly Thailand & Korea. Experience with regulations governing antimicrobials for preservation or hygiene applications is desirable.
• Strong scientific understanding of chemistry, efficacy, toxicology, ecotoxicology, environmental fate or risk assessment methodologies.
• Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
• Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
• Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
• US41.