Senior Lead, Central Management Office, (Bangkok Based, Relocation Provided)
atAgoda Services Co., Ltd.
About Agoda
Get To Know Our Team:
The Opportunity:
What You’ll Do:
- Serve as a central coordination point across cross-functional teams, managing issue identification, escalation, and resolution end-to-end.
- Proactively monitor and consolidate inputs from multiple internal and external sources, ensuring timely detection and response.
- Support the Sr. Manager in driving action plans forward, ensuring all relevant teams execute their responsibilities effectively.
- Develop and maintain a comprehensive tracker to monitor progress, action items, and resolution status across all workstreams.
- Design and operationalize SOPs for undefined or evolving processes, ensuring they are clear, auditable, and scalable.
- Set up and manage a regular reporting cadence, including preparing concise summary reports and updates for C-level executives and other stakeholders.
- Facilitate regular review meetings, ensuring clear communication, ownership, and accountability among all involved teams.
- Ensure all activities are well-documented and aligned with company policies and best practices.
- Continuously improve monitoring and reporting processes, incorporating feedback and lessons learned.
- Support the development and implementation of mitigation strategies and contingency plans.
Required Qualifications:
- A bachelor’s or master’s degree in business, project management, or a related field.
- Experience in project management, preferably in a multinational or cross-functional environment, C-level office, or management consulting.
- Excellent written and verbal communication skills in English, including the ability to report project updates clearly and succinctly to different levels of management.
- Strong senior stakeholder management skills, including the confidence to drive accountability and push back when needed.
- Highly structured thinker with sharp attention to detail, able to synthesize information from multiple sources into a clear and actionable picture.
- Highly organized and able to manage multiple priorities in a fast-paced environment under time pressure.
- High level of proficiency with the MS Office Suite, especially in preparing professional slide decks and efficiently managing large volumes of tasks and emails.
- An agile, self-starter mentality with the ability to learn quickly, react promptly, and organize yourself and others in a less structured, fast-paced environment.
- The drive, speed, and creativity to not only execute assigned tasks, but also proactively generate ideas and create improvements for the team.
Preferred Qualifications:
- Experience designing or operationalizing SOPs for new or undefined processes.
- Analytical and quantitative skills that allow you to generate hypotheses and insights from large datasets using BI tools or internal databases.
- Experience with project management tools such as MS Project, Jira, Asana, or similar.
- Experience in the hotel, travel, or OTA industry.
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
Disclaimer
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
- Strategy / Planning
- Administrative
Job type
- Full-time
Company overview
Agoda Services Co., Ltd. is a leading global online travel agency that specializes in providing hotel and accommodation booking services to travelers worldwide. As part of the Booking Holdings group, Agoda offers a wide range of accommodation options including hotels, resort ...
Why join us: At Agoda, we believe that the best way to provide exceptional customer service is to empower our employees. We offer a dynamic and innovative work environment where you will have the opportunity to grow professionally, develop your skills, and make a significant impact in the tra ...
Benefits
- Five-day work week
- Flexible working hours
- Employee discount
- Gym membership
- Job training
- Paid holidays
- Performance bonus
- Overtime pay
- Health Insurance
- Maternity leave

