Global Mobility Specialist (Bangkok Based)
atAgoda Services Co., Ltd.
About Agoda
Global Mobility Specialist, Agoda, Bangkok
Local candidates only
In this role, you will get to:
- Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand
- Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels
- Advise and support employees and stakeholders on immigration requirements, processes, and timelines
- Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey
- Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution
- Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience
- Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions
- Contribute to the development, documentation, and implementation of process improvements and standard workflows
- Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives
- Support and mentor junior team members to meet performance and quality expectations
- Contribute to team collaboration, knowledge sharing, and People team initiatives
Desired Skills and Experience
- Bachelor’s degree or equivalent qualification
- Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies
- Min. 5-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred
- Strong attention to detail and accuracy, with a high standard of compliance and documentation quality
- Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions
- Experience in shared services, operations, or process improvement environments is a strong plus
- Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment
- Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes
- Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity
Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Discover more about working at Agoda
- Agoda Careers https://careersatagoda.com
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife
Equal Opportunity Employer
Disclaimer
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Human Resources
Job type
- Full-time
Company overview
Agoda Services Co., Ltd. is a leading global online travel agency that specializes in providing hotel and accommodation booking services to travelers worldwide. As part of the Booking Holdings group, Agoda offers a wide range of accommodation options including hotels, resort ...
Why join us: At Agoda, we believe that the best way to provide exceptional customer service is to empower our employees. We offer a dynamic and innovative work environment where you will have the opportunity to grow professionally, develop your skills, and make a significant impact in the tra ...
Benefits
- Five-day work week
- Flexible working hours
- Employee discount
- Gym membership
- Job training
- Paid holidays
- Performance bonus
- Overtime pay
- Health Insurance
- Maternity leave

