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Customer Service Specialist - Chinese
atAgoda Services Co., Ltd.Agoda.com is one of the fastest-growing online hotel platforms worldwide.
If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists to be based in our Malaysia and Thailand offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in English and Mandarin, we would love to hear from you!
- You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
- We are looking for individuals that have an excellent command of spoken and written Mandarin, and Cantonese in advance, with the ability to read and write English.
- Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply.
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Able to work on public holidays (including CNY) and weekends.
- Required to have own transportation arrangement because we are in 24 hours operations.
Experience required
- 2 years
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Age preferred
- From 22 to 30
Company overview
Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq: BKNG), Agoda has a network of over 2,000,000 vacation rentals and ho ... Read more
Why join us: The Agoda Thailand offices are staffed by a team of multi-national professionals. We are expanding our business around the world and are looking for dynamic people to help the company grow. Agoda is located in the heart of Bangkok in the Offices at Central World, and offer huge career opportunities ... Read more
Benefits
- Five-day work week
- Flexible working hours
- Employee discount
- Gym membership
- Job training
- Paid holidays
- Performance bonus
- Overtime pay
- Health Insurance
- Maternity leave