Get to Know our Team: 

The Accommodation Services Team is working with Agoda’s accommodation partners daily. We are communicating with them on the phone and via email in many different languages and supporting them in technological, financial, and operational areas. The Accommodation Services Team is the first point of contact for our partners when connecting with Agoda, and we are excited to guide them along in this new venture. We assist in creating attractive profiles on Agoda’s sales channels, provide support in uploading high-quality pictures and adding new room types, and improve their inventories. We are also there when they need help to manage their Agoda bookings. Our agents support our partners to set up the best available and bookable products on Agoda channels. Once the product is there, we are assisting them with bookings and payments. We push for improvement every day, implementing the app version of the extranet and creating new payment models to ensure each partner’s journey with us even more exciting and rewarding. 

The Opportunity: 

The Accommodation Services Specialist is the entry level role for the Accommodation Services division. An Accommodation Services Specialist is responsible for providing Support for all our accommodation partners (e.g. hotels, apartments, hostels, etc.) Accommodation Services Specialists will work under the supervision of Accommodation Services Manager. 

In this Role, you’ll get to:  

• Answer partner inquiries and questions via emails and phone calls 
• Meet & drive KPIs set by the business 
• Handle investigations-, finance related issues, rate calculation 
• Handle partner complaints 
• Provide assistance to Market Managers with solving partner inquiries and other related tasks 
• Propose effective solutions to procedure changes  

What you’ll need to succeed: 

• We are looking for individuals that have an excellent command of spoken and written English and be a Native Thai. 
• Excellent written and verbal communication skills along with ability to convince 
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. 
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. 
• Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business. 
• Ability to work in both a team environment and independently 
• Demonstrate high degree of integrity and confidentiality. 

It’s great if you have: 

• Bachelor Degree or equivalent qualification. 
• At least one year experience in a customer service field is an advantage (front desk, hotel management or contact center). 

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