SERVICE & INTERACTION DESIGN

Service Design Lead

Service & Interaction Design are at the heart of our design process. Our Service & Interaction Designers are a diverse team of strategic, empathetic thinkers, and deep interaction specialists who envision and craft experiences from service design to digital product creation.

The Service Design Lead owns Service Design as a discipline on projects and accounts and contributes to the practice at the studio level, sharing responsibility for the Service Design team across all studio accounts. On projects, you'll support and provide oversight on all aspects of Service Design, as well as leading Service Design activities on our most ambitious projects. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

As a team, we:

• Create outstanding service designs for our clients and their customers.
• Own the development of the discipline and practice in our studios.
• Lead, lean in, be creative, and have fun.

As a Service Design Lead, you:

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Collaborate with our user research and business design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.
• Lead the practice of Service Design at a project level. Extend the craft and share practice across the studio and beyond.
• Assess performance and provide career guidance for those in your project and line management team.
• Create communication artifacts that define service design as a practice within the studio.
• Establish and manage client relationships.
• Publish articles, books, and other media.

Working together, we will:

• Have specific opportunities to use our craft to make a difference in people's lives.
• Engage in ongoing activities that enable us to learn, practice, and evolve our discipline.
• Collaborate on products and services that change the way our clients do business.