Dextra Asia Co., Ltd.
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Sales Operations Manager
atDextra Asia Co., Ltd.Sales support:
- Order Management: Process, track, and fulfill customer orders throughout the entire order lifecycle, ensuring customer satisfaction.
- Coordination with supply chain, planning & logistics teams to answer customer enquiries, and provide on time delivery.
- Contract management to ensure smooth operations in line with contracts (prices, payment terms and deliveries, etc.)
Operation excellence:
- Conduct internal Audit on Sales Operations processes, develop, and implement new customer service policies and procedures across all affiliates.
- Ensure adherence to processes, especially with IT systems (ERP/CRM)
- Work on continuous improvement to streamline processes.
- Analyze recurring problems and implement solutions to prevent future issues.
Customer Experience Enhancement:
- Initiate and lead initiatives aimed at improving the overall customer experience.
- Identify customer pain points to propose improvements.
Team Management:
- Supervise and lead a team of customer service executives.
- Monitor performance metrics and ensure team adherence to service standards.
Performance Analysis and Reporting:
- Monitor and analyze sales performance indicators (Sales vs Forecast & Budget)
- Track and analyze customer service metrics (Customer Service Level, Lead Time, Customer Satisfaction, resolution time).
Forecast:
- Review update and monitor sales forecasts.
- Update demand forecast to supply chain and track demand variation.
Competencies:
General
- Customer-centric approach
- Excellent English skills
- Excellent communication skills
- Teamwork and motivational skills
- Exposure to international environment required
Functional
- In-depth understanding of sales principles and customer service practices
- Proficiency with MS Office Suite, particularly MS Excel. Power BI is a plus.
- Proven work experience as a Sales support specialist is a plus.
- Hands-on experience with ERP and CRM systems is a plus.
Qualifications:
- Bachelor’s or Master's degree in Business field.
- 5-10 years of experiences in business operations
- Excellent Command of spoken & written English
- Excellent computer skills (Microsoft – Excel & Words).
- Good analytical and problem-solving skills.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Sales
- Management
Job type
- Full-time
Company overview
Size:50-100 employees
Industry:Manufacturing
Location:Bangkok
Website:www.dextragroup.com
Founded in:1983
Ranking:2/5
Established in Thailand since 1983 by a group of French entrepreneurs and with operations in Hong Kong, China, India, UAE, USA, France and Brazil, Dextra Group is a world leading manufacturer and distributor of engineered construction products for the building, civil and power industries. In addi ...
Why join us: At Dextra Thailand we offer an attractive remuneration package and comprehensive fringe benefits to those dynamic people who enjoy working within an international and challenging environment.
Head office: 5th Floor, Lumpini 2 Building, Sarasin Road, Lumpini, Pathumwan, Bangkok 10330, Thailand
Benefits
- Professional development
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