Key Responsibility:

• Ensure the successful of professional high standards of tenant services implementation for the benefits of the best result of increasing tenants’ satisfaction and loyalty, leading revenue, and profit, and building a good company reputation.
• Prepare and analyze all TS related reports to the head of tenant & product store management such as contract status report, AR report, early termination.
• Follow up all renewal contracts to make sure all contract to be completed before expire date. And support team for renewal negotiation if the cases that must be review by management.
• Coordinate with related team , marketing and Property team to help coordinate and solve problems.
• Coordinate with tenants to meet customer needs and increase sales or meet new customer groups.
• Implementation of tenant satisfaction faction survey and process for the analysis of results, propose initiative of specific strategic actions plans to attract, retain increase customer loyalty, satisfaction and enhance profitability.
• Follow up with tenants to renew & Fit-out the lease agreement within timeline and ensure to update the tenant information through CRM system correctly completely for timely use.
• Review and assist team for tenants complains and issues.

Qualifications:

• 1-2 year of experience in Shopping Center Management ,tenant management , Service Business, Commercial building, Wholesale, or Retail is preferable
• Proficient in MS-Office, expert in Excel and PowerPoint.
• Great organizational and time management abilities
• Superb communication, collaboration, negotiation and problem-solving skills.
• Service-mind and excellent relationship management.
• Systematic and familiar with measurement, tracking and continuous improvement.
• Analysis and presentation skills , strong integrity and industry knowledge, detailed orientated without mistakes.

CP AXTRA | Lotus's
CP AXTRA Public Company Limited.
Nawamin Office: Buengkum, Bangkok 10230, Thailand

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