Skills:

Leadership Skill, Customer Relationship Management (CRM), English

Job type:

Full-time

• Work closely with the Director of Engagement to implement NIST's admissions strategy and support enrolment planning across all year levels.
• Monitor admissions activity, available places, wait pools and applicant pipelines, providing relevant data, trends and insights to support planning and decision-making.
• Ensure admissions processes are implemented consistently in accordance with NIST's Admissions Policy, enrolment capacity and established procedures.
• Work with the Director of Engagement and school leadership on complex admissions cases and matters requiring escalation.
• Admissions Operations & Applicant Management.
• Oversee the admissions process from initial enquiry through enrolment, ensuring prospective families receive timely, accurate and professional support.
• Oversee the allocation and progression of applications across the Admissions team and ensure appropriate follow-up throughout the process.
• Coordinate with school leadership and relevant educational teams throughout application review and assessment, ensuring decisions are supported by complete and accurate information.
• Coordinate feeder-school visits and represent NIST at relevant school fairs and admissions-related external engagements.
• Team Leadership & Management.
• Lead and manage the day-to-day work of the Admissions team, ensuring effective allocation of responsibilities and consistently high standards.
• Provide guidance, training, development and ongoing support to Admissions team members.
• Monitor team performance, workflows and service standards, addressing operational issues as they arise.
• Together with the Director of Engagement, support performance management and evaluation, while fostering a collaborative, professional and service-oriented team culture.
• Prospective & New Family Experience.
• Ensure prospective families receive a consistently professional, welcoming and responsive experience throughout their admissions journey.
• Oversee campus tours and visits and manage complex or sensitive family enquiries as required.
• Oversee communications, orientation and onboarding for newly enrolled families, working with relevant departments to ensure a smooth transition into NIST.
• Ensure practical arrangements and the sharing of relevant information are completed for new students, including mid-year entrants.
• Admissions Systems, Data & Reporting.
• Maintain oversight of admissions systems and applicant records, ensuring information is accurate, complete and consistently maintained.
• Produce admissions and enrolment reporting to support forecasting, decision-making and continuous improvement.
• Ensure applicant and family information is handled appropriately and confidentially in accordance with NIST policies, Thailand's PDPA and other applicable data-protection requirements.
• School Knowledge, Collaboration & Representation.
• Maintain a strong and current understanding of NIST's programmes, student experience, policies and school developments to ensure accurate representation of the school.
• Build effective working relationships across the school and Engagement team to support admissions, onboarding and family communications.
• Ensure admissions information and materials remain accurate and current, and represent NIST professionally with prospective families, feeder schools, relocation partners and the wider community.
• Bachelor's Degree in a relevant field.
• Minimum two years' experience as an Admissions/Enrolment Manager or equivalent leadership position, with direct responsibility for leading an admissions function and managing staff. Experience in a complex, diverse international school environment is strongly preferred.
• Excellent written and verbal communication skills in English.
• Strong interpersonal and cross-cultural communication skills.
• Demonstrated leadership and people-management skills.
• Strong judgement, discretion and ability to manage complex and sensitive situations.
• Excellent organisational skills, accuracy and attention to detail, with the ability to manage multiple priorities.
• Strong analytical and digital capabilities, including experience with admissions/CRM systems and enrolment data.
• Confidence in using AI-enabled tools responsibly and effectively to support productivity, analysis and communication, with appropriate attention to accuracy, confidentiality and data protection.
• Strong commitment to service and the prospective family experience, with flexibility to work outside normal hours when required.

Skills:

English

Job type:

Full-time

• Maintain efficient filing systems and student documentation.
• Utilize database systems as directed by Elementary Vice Principals.
• Manage office resources including copy machine operations, stationery inventory, and office supply procurement.
• Organize equipment maintenance for copiers and shredders.
• Enhance current office systems.
• Provide secretarial and clerical assistance to leadership.
• Arrange appointments for administrators, teachers, and parents.
• Handle routine parent correspondence via email and phone.
• Organize meeting materials and setup.
• Record student late arrivals and early departures in Veracross.
• Support student problem-solving and encourage independence.
• Assist with documentation for student entry and withdrawal.
• Provide field trip administrative support.
• Respond to inquiries about school policies and procedures.
• Manage telephone calls and internal messaging.
• Distribute classroom information.
• Act as interpreter when needed.
• Coordinate with Secondary and Head Office for consistency.
• Required.
• Bachelor's degree in a related field.
• Excellent command of English in reading, writing and speaking.
• Solution-oriented, organized, and proactive approach.
• Ability to work under pressure with students and parents.
• Customer service experience.
• Strong interpersonal skills and confidentiality awareness.
• Excellent computer proficiency including Google Docs, spreadsheets, and Veracross.
• Multitasking capability.
• Additional.
• Candidates must demonstrate familiarity with NIST child safeguarding policies, maintain awareness of abuse risks, abide by the Code of Conduct, and report concerns appropriately.