AAPC (Thailand) Ltd. (Accor Hotels)
Guest Relations Officer - Chinese Speaking
atAAPC (Thailand) Ltd. (Accor Hotels)Welcome guests on arrival, register and issue room keys according to departmental standards and procedures.
Ensure that members consistently receive all benefits, and repeat guests and other VIP's receive special recognition and service.
Liaise closely with other relevant departments to ensure that guests requests and needs are met.
Update and maintain repeat guest history system.
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
Handle guests' complaints and comments tactfully and efficiently.
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.
Tertiary education in Hospitality Management or related disciplines
Able to work independently and handle shift duties
Good command of spoken English and Mandarin
Minimum 2 years of relevant experience
Able to multi-task and work under pressure in the busy operations
The ability to work well in a team environment
Driven, dynamic and energetic
Experience required
- 2 years
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Accor is a worldwide group whose managers share a common culture, "the Esprit Accor" in which the local cultures are integrated. A caring employer providing respect, training and career development for our workforce, and offering over 100 professions across 5 continents. With more than ...
Why join us: At AAPC (Thailand) Ltd. (Accor Hotels), we believe in fostering a culture of inclusion and diversity, where every voice is valued. We offer limitless opportunities for growth and development, encouraging our employees to reach their full potential. With over 100 professions across five continents, w ... Read more
