Consistently offer professional, friendly and engaging service

Lead and manage all aspects of the Front desk and ensure all service standards are followed

Check and maintain the Duty Manager safe in accordance to the procedures set by the company.

Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons

Handle guest concerns and react quickly, logging and notifying proper areas.

Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest's complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel's Interest

Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Perform any other related duties assigned to him / her by the Front Office

Previous leadership experience required

Previous Property Management System experience required

Computer literate in Microsoft Window applications required

University/College degree in a related discipline preferred

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Excellent communication skills in both Thai and English (spoken and written)

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor's learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.