• Strategy & Delivery Management: Direct the end-to-end delivery of Ecosystem Key Metrics data operations and quality assurance initiatives across regional and multiple markets.
• Policy Understanding: Develop a strong understanding and methodology of policies and translate that understanding into accurate, consistent quality standards for data labeling and enforcement.
• Quality Frameworks: Establish, maintain, and continuously optimize data labeling guidelines, calibration protocols, and quality assessment procedures for diverse global markets.
• Risk & Incident Management: Leading Quality Assurance teams to conduct periodic Root Cause Analysis (RCA) on guideline ambiguities, performance gaps, or high-severity escalations, executing swift corrective actions.
• Operational Management: Allocate and optimize resources, manage workforce planning and task prioritization, and ensure output volume, delivery timelines, and operational targets consistently meet expectations.
• Performance Management: Conduct periodic performance evaluations for Quality Assurance teams and provide effective coaching to enhance performance outcomes.
• Vendor & Stakeholder Oversight: Manage relationships and performance metrics with global BPO partners and vendor sites.

Ensure deliverables meet strict productivity and quality targets.

• AI Model Enhancement: Collaborate with XFNs, translate data insights into actionable improvements for

Large Language Models (LLMs) and Ecosystems.

• Initiatives: Cowork with stakeholders on ad-hoc tasks and initiate if required.

Minimum Qualification(s)

• Experience: Minimum 5 years of experience in Data operations, Trust & Safety, content moderation field, or AI data delivery—with a proven track record of managing global or cross-regional functions.
• Technical Acumen: Strong understanding of machine learning pipelines, LLMs, and hybrid (human-machine) data labeling frameworks.
• Leadership & Influence: Exceptional global stakeholder management.

Ability to drive operational excellence in highly ambiguous, fast-paced, and cross-cultural environments. Understanding BCP Management during unexpected situations.

• Data-Driven: Proficiency in data analysis, dashboard creation (e.g., SQL, Excel), and using performance data to drive continuous improvements.
• Task & Tooling Driven: Strong logical thinking to evaluate requests and prioritize tasks; proficiency in using human moderation tools, content management systems, and people management systems.
• Global Perspective: Strong awareness of global socio-cultural landscapes, online safety & user experience regulatory frameworks, and diverse market sensitivities.
• Language Skill: Proficiency in English is required.