Job Description

Life at Grab:

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the team:

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserving Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team

Get to know the role:

The EUC Senior Specialist plays an important specialized IT role that is essential to Grab in ensuring smooth daily operation and management of tasks/projects for the business.

The Day-to-Day Activities:

• Assist IT Manager in day-to-day operational matters that includes but not limited to managing operational services and preparing reports, to ensure operational efficiency and support areas for improvement
• Developing, maintaining and updating all relevant documentation (SOPs, case tickets, etc.) for continuous improvements of IT operations
• Work with managed services IT vendor to assess all help desk or service desk escalations, supporting solutions and coordinating with external service providers, where necessary
• Involve in assigned tasks/projects from IT Manager that covers local or regional aspects
• Perform audits to ensure all assets information and change of asset status are being recorded into the asset management system by managed services IT vendor
• Contribute to the execution of IT governance and compliance processes and procedures
• Work with other GTS teams to provide operational perspective on products and services
• Rotational pagerduty shifts to support business needs

The Must-Haves:

• At least 3 years in supporting IT operations or related in the IT or Technology sector
• Able to work with minimal supervision in a fast-paced working environment
• Good analytical and problem solving skills
• Good written and verbal communication skills

Really nice to haves skills:

• Good knowledge in supporting and managing cloud applications
• Experience in handling IT projects
• Able to write user guide, instructions or SOPs

Our Commitment:

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.