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Partner Community Management Lead

atGrab
Job Description
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know our team:
You will be a member of the Driver operations and Community team which is one the core functions of managing supply over 100K across the country. We have taken care of our drivers since day one and ensure "Best in class Driver platform experience". Work here is inter-disciplinary – a combination of strategy initiative, data analyzing and operation.

If you are looking for hands-on end-to-end experience, here comes the right place!!
Key responsibilities:
  • Formulate strategy, create high impact campaigns, and manage driver community across the country which aim for empowering and creating strong bond relationships with our partner drivers.
  • Initiate monthly engagement activities to build strong relationship with driver partners.
  • Analyze metrics to determine the output and value of results and use the data to build on communications and engagement plans.
  • Proactively promote driver stories to both internal and external parties, to increase awareness and create mutual understanding among drivers and the public.
  • Build and maintain strong working relationships with key vocal partners and KOLs.
  • Mitigate potential risks or negative impacts of incidents affecting Grab while managing the response to incidents, issues, or crisis situations.
  • Set direction and manage to balance business point of view/directions with expectation of our driver partners, for smooth initiative implementation.
  • Coordinate with other teams e.g., driver operation, marketing, and tech team to ensure smooth business operations among all stakeholders
The must haves:
  • Proven work experience as a community manager
  • Ability to identify and track relevant community metrics (e.g., repeat attendance at events)
  • Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
  • Be a 'people person' with great customer service skills and the ability to moderate online and offline conversations with our community.
Leadership experience
  • Excellent verbal communication and writing skills.
  • A start-up attitudes! – willing to work hard to get things done.
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Senior Management
Job type
  • Full-time
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Company overview

Size:2000-5000 employees
Industry:Mass Transportation
Location:Bangkok
Website:www.grab.com/th
Founded in:2012
Ranking:4/5

Grab Thailand believes in a strong social mission to improve the lives of taxi drivers and passengers in Thailand, as well as to revolutionise the Thai taxi industry. Please join us at Grab in making a difference in Thailand. At Grab, we believe in driving change. We don’t build stuff just becaus ... Read more

Why join us: At Grab, we do what we love, and love what we do. Data-driven, passion-fueled – this is how we create cutting-edge Grab awesomeness. We will fly shortlisted applicants from around the world to meet with us at Grab.

Head office: เลขที่ 1575/1 อาคารชัยสงวน ถนนเพชรบุรีตัดใหม่ แขวงมักกะสัน เขตราชเทวี กรุงเทพฯ 10400
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