Grab
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Grab Customer Service Agent
atGrabJob Description
Get to know our Team:
More than 6 in 10 Southeast Asians are unbanked or underbanked today.
Grab Financial Group (GFG) aims to change that by empowering everyone with simple, transparent, and flexible financial products (GrabPay, GrabFinance, GrabInsure, GrabInvest).
We promote ease to our Consumers as well as our Driver and Merchant Partners in using these financial products/services. The Grab Support Financial Services (GSFi) team prides itself on ensuring that we uphold our Consumer First principle while supporting our GFG consumers and partners seamlessly.
We aspire to build meaningful relationships with our Consumers/Partners and always deliver world-class financial service.
The day-to-day activities:
- Provide excellent support to Grab Financial Service Consumers
- Empower our Consumers by making sure they know our product features and available financial products/services
- Provide quality customer support (24/7) through voice, chat and email, guide and troubleshoot enquiries such as e-wallet fund transfer, transaction, dispute and refund issues; wealth, investment, lending, and insurance product inquiries.
- Treat integrity and safeguarding the financial assets of our Consumers and partners as the utmost priority.
- Be vigilant to spot Consumer/partner risks, security, or fraud issues throughout the contact with the concerned user
- Triage and treat potential bugs and operational issues affecting customers
- Gather feedback from Consumers, identify opportunities to improve our internal processes, and share with leaders
- Meet and exceed operations metrics, quality goals, compliance regulations, and productivity targets
- Ability to re-prioritize and adapt to an exciting, ever-changing environment
The must-haves:
- Willingness and able to commit to working shifts (24/7)
- Experience working working in a Consumer Service role in the Financial, Banking, eComence, Online Payments, eWallets supporting and solving consumers queries
- Domain knowledge in wealth, insurance products, risks operations, client money protection, personal data privacy
- Proficiency in Microsoft PowerPoint, Excel and Word / Google Doc, Sheet, Slide
- Passionate about customer service and technology
- Customer-centric and attention to details
- Strong verbal and written communication skills with the ability to communicate in English
- Ability to develop rapport and demonstrate a caring attitude
- Ability to give constructive feedback (Product, tooling, customer perception, communication)
- Great people skills - good listener, able to engage people with different backgrounds, and willing to go beyond and enchant customers
- Can thrive in dynamic, fast-paced, and results-oriented teams
- Interpersonal, time management, and organizational skills
- Can thrive under minimal supervision
The nice to-haves:
- Know Your Customer (KYC) process would be a definite advantage
- Experience in Livechat and digital servicing channels will be an added advantage
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Customer Service
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Mass Transportation
Location:Bangkok
Website:www.grab.com/th
Founded in:2012
Ranking:4/5
Grab Thailand believes in a strong social mission to improve the lives of taxi drivers and passengers in Thailand, as well as to revolutionise the Thai taxi industry. Please join us at Grab in making a difference in Thailand. At Grab, we believe in driving change. We don’t build stuff just becaus ... Read more
Why join us: At Grab, we do what we love, and love what we do. Data-driven, passion-fueled – this is how we create cutting-edge Grab awesomeness. We will fly shortlisted applicants from around the world to meet with us at Grab.
Head office: เลขที่ 1575/1 อาคารชัยสงวน ถนนเพชรบุรีตัดใหม่ แขวงมักกะสัน เขตราชเทวี กรุงเทพฯ 10400
Benefits
- Professional development
- Employee discount
- Five-day work week
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