Senior Manager - Regional Onboarding & Growth Enablement (APAC)

Purpose of the Role

The Senior Manager - Regional Onboarding, Adoption & Revenue Expansion Performance – APAC is responsible for driving and optimizing onboarding, adoption and revenue expansion performance across key verticals in the region. The role ensures customers realize value from Amadeus solutions, accelerates time‑to‑adoption, and supports sustainable commercial growth through data‑driven insights and proactive performance governance. On this role you will closely alias with CSMs, Delivery Teams, Product and RAMS teams.

Acting as the APAC regional lead, this role covers the Travel Sellers, Airlines, and Airports vertical customers.

The role requires excellent cross‑functional leadership, high accountability, and the ability to operate effectively in complex and evolving environments.

Key Responsibilities

• APAC Operational Performance & Revenue Acceleration

• Provide operational support to accelerate onboarding, adoption, and revenue realization across APAC.
• Partner closely with APAC regional leadership across all verticals to drive performance outcomes.
• Support Customer Success objectives in alignment with broader company and commercial goals.

• Performance Monitoring & Insights

• Track and analyze onboarding, adoption, and revenue expansion KPIs across APAC customers.
• Develop and maintain dashboards and performance reports that deliver actionable insights to stakeholders.
• Identify risks, delays, and underperformance early, and recommend corrective actions.

• Onboarding & Adoption Governance

• Ensure onboarding processes are executed effectively and aligned with global standards.
• Monitor adoption milestones and customer progress to maximize time‑to‑value.
• Strengthen governance models and escalation mechanisms across the region.

• Revenue Expansion Enablement

• Partner with Customer Success, Sales, and Commercial teams to identify upsell and cross‑sell opportunities.
• Provide performance and customer lifecycle data to support account growth strategies.
• Contribute to targeted growth initiatives (e.g. Outpayce Growth Acceleration programs).

• Cross‑Functional Leadership & Collaboration

• Build a strong network across RMS, Product, Delivery, Marketing, Sales, and Business Lines.
• Lead deep‑dive root cause analyses on high‑priority business challenges.
• Navigate obstacles constructively, driving alignment and outcomes for the broader organization.

• APAC Frameworks, Playbooks & Capability Building

• Act as APAC lead for the global onboarding, adoption, and revenue expansion framework.
• Provide regional inputs into global playbooks, best practices, tooling, and methodologies.
• Support upskilling, data requirements, and operational maturity across teams.

• Project & Change Leadership

• Manage assigned strategic projects (e.g. CIS) to improve operational efficiency within Customer Success.
• Mobilize teams through influence, change management, and clear communication.

Relevant Experience:

• Proven experience in cross‑functional projects, commercial operations, customer success, or revenue operations roles or similar roles

• Good understanding of the travel technology industry, customer success models, and customer lifecycle management.

• Experience working across complex or matrixed environments and collaborating with senior stakeholders.
• Good problem‑solving skills, including the ability to translate data into insights and practical actions.
• Ability to work effectively in evolving or ambiguous situations with a focus on achieving meaningful outcomes and maintaining clear communication.

• This role requires valid and unrestricted work rights in Thailand.

What we can offer

• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.