Skills:

Salesforce, Creativity, English

Job type:

Full-time

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

English

Job type:

Full-time

• Global Program Development.
• Design and maintain the global onboarding and readiness strategy for Hospitality commercial roles, ensuring alignment with business objectives and transformation initiatives.
• Migrate all onboarding and TRU lessons to Seismic, creating a unified, scalable onboarding experience.
• Develop role-specific onboarding content in collaboration with product, specialist, and regional enablement teams.
• Regional Execution & Localization.
• Deliver onboarding and readiness programs locally within APAC, adapting content for cultural, market, and language needs.
• Partner with regional enablement managers to ensure consistent execution and best practice sharing across all regions.
• Measurement & Continuous Improvement.
• Establish and track KPIs for onboarding effectiveness, including ROI measurement, engagement, and time-to-productivity.
• Facilitate feedback loops with stakeholders to continuously improve onboarding content and delivery.
• Collaboration & Governance.
• Operate within a matrix team, sharing best practices and supporting the governance process for training requests.
• Ensure all onboarding sessions are logged in Seismic for engagement tracking and monthly governance review.
• Innovation & Enablement Excellence.
• Lead the creation and rollout of Seismic-based onboarding programs, including certification paths and role play modules.
• Support the development of advanced onboarding and upskilling initiatives as business needs evolve.
• Experience in enablement, onboarding, or L&D program management, preferably in a global or matrixed organization..
• Demonstrated ability to design, deliver and measure onboarding programs at scale..
• Proven experience with enablement platforms (Seismic preferred) and ROI measurement tools..
• Strong understanding of the hospitality industry and commercial functions is highly regarded but not mandatory.
• Ability to adapt content for diverse audiences and localize for APAC markets.
• lear and effective communication skills for stakeholder interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Legal, Project Management, Problem Solving

Job type:

Full-time

• Define and implement the regional partner growth strategy aligned with organisational goals.
• Aligning partnership objectives with internal stakeholders (Product, Commercial, Legal, Marketing).
• Developing partner account and business plans based on segmentation, ensuring strong relationship management and joint execution of agreed strategies.
• Assessing and prioritizing partnership opportunities based on strategic fit, business value, and risk. This includes identifying new, emerging, or disruptive hospitality partners.
• Actively managing new and existing Hospitality partners, including onboarding, commercial negotiations, contracting, go to market alignment, co marketing initiatives, and resolution of partner escalations.
• Managing a robust pipeline of qualified partner opportunities.
• Overseeing strategic project elements with partners and proactively mitigating legal and business risks.
• Drive partner revenue growth across resellers, referral partners, and the marketplace model by ensuring effective execution of programs, onboarding new partners, and supporting monetization strategies..
• Foster strong alignment with internal stakeholders (Product, Connectivity, Commercial, Legal, Marketing) by providing regular updates and serving as the primary point of contact for partner related matters in assigned regions..
• Support sales and marketing efforts by providing functional and value based input, and ensuring partner benefits are communicated effectively..
• Collaborate with Legal to determine the appropriate contractual framework and anticipate potential legal or business risks..
• Ensure process alignment and continuous improvement across the partner organization, working closely with cross functional teams..
• Maintain an updated database of historical, current, and potential partners, including their capacity and competency levels..
• Attend industry trade shows and partner events as required..
• Proven experience in partner or customer relationship management with in Hospitality industry or technology environments..
• Program or project management experience highly regarded.
• Proven experience in sales, stakeholder management, similar commercial roles and/or relationship building capabilities.
• Growth oriented mindset with the ability to identify and drive new opportunities.
• Creative thinker with practical problem solving and attention to detail.
• Excellent written and verbal communication skills.
• Proactive, quick decision maker with strong interpersonal skills.
• Ability to adapt to complex environments and earn trust across all organisational levels.
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Legal, Negotiation, Compliance

Job type:

Full-time

• Airlines IT Legal Support.
• Assist in managing legal support for Airline IT across the APAC/META markets as part of the APAC/META Airline IT Legal team, enabling sales teams to achieve their objectives through solution oriented, responsive and commercially practical legal advice while mitigating legal risks.
• Draft, negotiate, and interpret a broad variety of commercial and technology agreement types with airline customers, varying in nature, complexity and value.
• Work across all deal phases from proposal and bid review through to final negotiation, senior leadership escalation, and post signature issues, including claims and litigation.
• Strategic Implementation and Account Management.
• Act as a strategic and trusted business partner to APAC and META Airline IT business units, identifying, analysing and supporting the implementation of commercial strategies while managing legal and risk related issues that could impact business line performance or reputation.
• Identify legal and compliance risks and advise on risk management strategies, providing strong thought leadership to support the business.
• Manage efficient and constructive legal support for customer negotiations and BAU service mode; act as an escalation point and, where needed, ensure informed escalation to Senior Management.
• Policy Implementation.
• Implement and monitor compliance with global contracting policies, procedures, contract management tools, and legal/contract related training to support risk management.
• Contribute to the development and continuous improvement of contract templates for the Airline IT unit, ensuring alignment with latest policies, legal developments and best practices.
• Implement appropriate training for legal team members and commercial representatives, including Regional Heads.
• Contribute to broader business strategy by applying specialist knowledge to help define and shape the structure of strategic, complex, and business critical contracts.
• STAKEHOLDER MANAGEMENT.
• Understand and support continuous improvement of business performance through effective collaboration across people, departments, and processes.
• Identify and organise training to ensure that team members across the business are informed, empowered and engaged.
• About the ideal candidate.
• Law degree (JD, LLB, LLM) and legal qualification to practice, preferably in a common-law jurisdiction..
• Experienced legal professional with relevant expertise in technology, IT, SaaS, and outsourcing agreements, including data privacy considerations..
• Prior private practice experience and high-quality training in a common-law jurisdiction preferred..
• Ability to work independently, simplify complexity, balance commercial and legal considerations, and apply sound judgment with a business-focused mindset.
• Skilled in building collaborative relationships and communicating effectively with diverse stakeholders.
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Market Research, Research, Statistics, English

Job type:

Full-time

• Support the evolution and enhancement of the Hospitality Portfolio, particularly as the business transitions from Products to Solutions..
• Conduct market analyses for Hospitality products, including opportunity sizing and detailed market segmentation..
• Assess the competitive landscape for Hospitality, providing both ad hoc insights for strategic initiatives and ongoing monitoring to identify key threats and opportunities, increasing organizational awareness of competitor activity.
• Define project scope and deliverables in collaboration with internal stakeholders, as well as the Portfolio & GTM Strategy team and its leadership.
• Consolidate inputs from Sales, Marketing, and Product Management to identify customer needs and corresponding portfolio opportunities.
• Contribute to the development of strategic scenarios for the Portfolio and support the preparation of recommendations for Hospitality leadership.
• Present strategic analysis outcomes to key stakeholders, including leaders of Hospitality Product lines and Sales specialists.
• Support Portfolio and GTM Strategy Managers/Senior Managers in shaping the mid- to long term strategic vision for the portfolio.
• Collaborate with Product Management, Sales, and PMM teams to ensure effective execution of approved strategic recommendations and monitor progress on portfolio decisions.
• Ensure internal client satisfaction is regularly monitored and maintained at the highest possible level.
• About the Ideal Candidate.
• Experience in strategy, consulting, product, or portfolio management roles.
• Good problem-solving and market research skills.
• Ability to turn data into actionable insights.
• Effective communication and relationship-building skills.
• An inquisitive mindset with good business understanding.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• Relevant degree in Statistics, Analytics, Business Management, or a related field (or equivalent experience).
• This role requires valid and unrestricted work rights in Thailand..
• What We Can Offer You.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities and daily interactions.
• A caring environment - Amadeus fosters a welcoming environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving, and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• Application Process.
• The application process is easy and fast. Create your candidate profile manually or upload your CV/Resum&eacute.
• Are you the one we re looking for? Apply now!
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Experience:

4 years required

Skills:

Sales, Legal, Creativity

Job type:

Full-time

• Identify and qualify target accounts for outreach and engagement, delivering actionable leads to the commercial team.
• Build and maintain a robust pipeline of new business opportunities, prioritizing by value and strategic fit.
• Collaborate closely with field sales, account strategy, and marketing teams to advance opportunities and deliver impactful sales presentations and product demos..
• Prepare and present media proposals, working with internal teams (customer delivery, media pricing, legal) to ensure client needs are met..
• Support client onboarding for the first 2-3 months post-sale, ensuring a smooth transition and ongoing satisfaction..
• Assist with renewal pitches and complex deals, providing expertise and support as needed..
• Vet potential clients for suitability, leveraging market knowledge to guide strategic decisions.
• Deliver demos and presentations to customers (in person or virtually).
• Support renewals for large, critical deals and contribute to retention efforts.
• Engage with internal and external stakeholders frequently, including Directors of Sales, Sales Leadership, Product, and Customer Success teams.
• About the Ideal Candidate.
• Minimum 4-5 years experience in digital media sales or similar roles ideally within the hospitality industry or SaaS environment..
• Proven expertise with digital media platforms (Google, Meta/Facebook, TikTok, etc.) and a strong understanding of the sales process and buyer cycle..
• Exceptional communication skills, both written and verbal; able to engage effectively with C-level clients and internal teams.
• Customer-oriented mindset with a passion for delivering results and building lasting relationships.
• Collaborative, adaptable, and high-energy approach; able to thrive in a fast-paced, multicultural environment.
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.