Skills:

Compliance, Project Management, Negotiation

Job type:

Full-time

• Delivery Management.
• Define project structure including resources within relevant delivery domains ; establish budget and baseline.
• Proactively manage the ongoing pipeline and status of all deliverables, according to customer commitments and expectations, including standard products, bespoke development, consulting and other services.
• Obtain committed delivery timescales internally. Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates.
• Create, manage and keep updated a dashboard per customer in order to provide accurate status of all deliverables, including risks & issues.
• Provide a regular executive summary covering the risks/issues that need management attention.
• Act as prime point of escalation for all ongoing delivery issues.
• Manage and maintain the project tracking and management tools, templates and processes.
• Provide regular KPIs about the delivery practice, including forecast vs actual cost, and resource capacity availability and utilization.
• Solution Engineering.
• Work as needed with commercial and Pre-sales teams to analyze customer systems and service requirements and propose appropriate Amadeus solutions.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution integration schedule.
• Support sales activities through the presentation and documentation concerning product/solution integration.
• Project Team Management.
• Coordinate virtual project team members and be responsible for the setting of clear roles and responsibilities.
• Hold team members accountable for their work within the project.
• Ensure compliance to all defined processes and reporting standards.
• Proactively monitor and manage project risks and issues, including mitigation plans.
• Ensure project team members work effectively and efficiently throughout the project, with clear communication and alignment on project objectives.
• Relevant Experience.
• Proven experience in Project/Delivery management or equivalent in the travel industry.
• Strong business acumen and ability to create strategic customer relationships.
• Knowledge of IT and travel industry systems, with relevant consulting or project management experience.
• Advanced communication, negotiation, and conflict management skills, with a willingness to travel.
• Strong organisational, negotiation, and problem-solving skills.
• Relevant degree in IT, Computer Science, Engineering, or Travel & Tourism.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Sharepoint, XML, Industry trends, English

Job type:

Full-time

• API Consulting.
• Deliver expert consulting services for API integration between Amadeus and customer systems, handling challenging cases with support from the team.
• Provide technical support and resolve issues within integration projects.
• Identify and prioritize critical issues and root causes for challenging cases with team collaboration.
• Present complex analysis results in customer meetings.
• Identify opportunities for API consulting and optimization services.
• Ensure effective product adoption by assisting customers with API integration activities.
• Support the sales organization with API integration matters in challenging cases (perform demos, analyze customer business flows, and propose integration solutions to meet customer requests).
• Project Management & Process Improvement.
• Manage, oversee, track, and follow up on assigned customer projects from kick-off to completion.
• Propose and implement internal process improvements.
• Identify and recommend internal tools/techniques for further process automation.
• Service Design.
• Contribute to the creation of user stories based on predefined high-level serviceability requirements.
• Review product specifications.
• Contribute to the validation of serviceability deliveries within the feature team.
• Build, store, and track services documentation: Implementation guides, how-to documents, etc.
• Update SharePoint repositories with all key documentation.
• Create a serviceability matrix detailing product functionalities ready for industrialization.
• Provide regular status updates to the manager to ensure global coverage and foster synergies within the construction domain.
• Transfer knowledge to team members globally.
• Proven experience in customer-facing roles and consultancy delivery, including API consulting..
• Proficient in reading and interpreting XML schemas for integration purposes..
• Comfortable using technical tools such as XML Spy, SOAP UI, and Postman for testing and troubleshooting APIs..
• Strong analytical skills, with the ability to analyze and interpret complex data.
• Eager to learn and stay updated with industry trends and new tools.
• Collaborative team player, sharing knowledge and supporting colleagues to achieve common goals.
• Strong project coordination skills, ensuring successful project delivery through effective resource and timeline management..
• Proficiency in both Chinese and English is mandatory for effectively managing customers in the China market and across diverse regions..
• What we can offer you ?.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Skills:

Salesforce, Creativity, English

Job type:

Full-time

• Drive Up Front Customer Alignment & Goal Setting.
• Participate in internal handover meetings to understand the account plan and customer context.
• Co develop Customer Success Plans with key stakeholders, outlining KPIs, success metrics, and program design.
• Establish clear expectations on engagement models and communication cadence.
• Ensure Early Adoption & Usage.
• Align with deployment teams to ensure a smooth launch.
• Proactively check in after go live to encourage early adoption and share relevant best practices.
• Manage Ongoing Customer Health.
• Monitor key usage and performance metrics; intervene early when indicators fall below target.
• Lead recurring business reviews focused on progress, insights, risks, and opportunities for improvement.
• Partner with customers to reinforce alignment to success objectives and value realization.
• Renewals & Expansion.
• Identify and qualify cross sell and upsell opportunities in close partnership with the Sales Executive.
• Proactively manage retention risk by identifying issues early and supporting mitigation plans.
• Support Sales Executives with renewals by coordinating activities and providing relevant account insights.
• Maintain accurate sales information and customer updates in Salesforce and other required systems.
• Thought Leadership & Best Practice Sharing.
• Capture and organize thought leadership materials to support commercial teams in customer meetings and events.
• Contribute to improving internal processes, playbooks, and knowledge sharing across the team.
• Proven experience in Customer Success, Account Management, or a related customer facing role..
• Experience in media and/or Travel Intelligence is highly preferred..
• Experience creating and carrying out E2E Customer Success Plans and supporting adoption.
• Good understanding of success metrics, KPIs, and customer health management practices.
• Excellent communication, stakeholder management, and problem solving skills.
• Experience with Salesforce or similar CRM tools.
• A proactive, analytical, and customer centric mindset.
• Clear and effective communication skills for customer-facing interactions and cross-functional collaboration, with proficiency in English.
• This role requires valid and unrestricted work rights in Thailand..
• What we can offer.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.