Experience:

3 years required

Skills:

Purchasing

Job type:

Full-time

• Evaluates, prepares, and submits work permits and gate passes to the building admin for equipment repair, maintenance, hauling, delivery activities, and office improvements.
• Timely processing of purchase requests, orders and contracted billings - e.g. preventive maintenance services, repair services and projects.
• Proactively collaborates with the lessor's building admin and engineering to oversee building system preventive maintenance, facilitate building admin-initiated activit ...
• Facilitates the New Hire session for Admin, Building, and Facilities, covering comprehensive orientation on AB&F functions, services, policies, and guidelines.
• Review and sign off on employee exit clearance, confirming the return of property and completion of administrative tasks.
• Conducts thorough evaluation and preparation of billing documents, ensuring accuracy and completeness, and oversee the timely processing of payments for building Common Area Maintenance (CUSA) fees.
• Equipment and Maintenance.
• Provides overall supervision of the repairs and maintenance of office mechanical, electrical, plumbing, fire detection and alarm system (FDAS), fire protection system, CCTV and Security devices, sanitary, and (MEPFS) equipment - e.g. air-conditioning units, UPS, ventilation equipment, etc.
• Inspects and monitors preventive and corrective works third-party service providers and ensure compliance to Service Level Agreement.
• Maintains a complete and updated equipment maintenance records including procedures.
• Coordinates with maintenance service providers for the prioritization and implementation of maintenance works.
• Regularly gives feedback to the management on the status of completion of maintenance activities and other related projects.
• Facilities Management.
• Performs regular inspections of offices, common areas, equipment rooms, and associated spaces to ensure optimal functionality and maintenance standards.
• Facilitates the planning, execution, and communication of facilities maintenance activities, including general pest control, comprehensive cleaning initiatives, and other various related tasks.
• Effectively inspects, coordinates, and oversees civil works and office repair activities, including but not limited to ceiling, wall, and window restoration, furniture repair, carpentry works, as well as leading office decoration and improvement initiatives to ensure a conducive and well-maintained work environment.
• Proactively addresses potential areas of facility management concern and gives effective solutions to management.
• Overseeing common areas and amenities - e.g. comfort rooms, coffee and pantry breakout areas, utilities rooms, mothers room, etc. Responsibilities include maintaining cleanliness, functionality, and hygiene through regular inspections and coordinating cleaning services.
• Attending to employee issues, assist in organizing events, ensuring security protocols for common areas and amenities, and delivering regular reports on their status and utilization to management.
• Business Continuity Plan (BCP) and Health & Safety, Environmental (HSE).
• Ensure Amadeus premises comply with all relevant regulations and ordinances.
• Responsible for fire safety program (Fire Warden, Equipment, Evacuation, Procedures, Staff Awareness, Fire Drill, etc.).
• Proactively raise environmental friendly initiatives that help advance our commitment in this area.
• Responsible for Environmental, Facility and other such surveys requested from Global HSE.
• About the Ideal Candidate.
• Communication: Fluent in written and spoken English.
• At least 3 years of relevant experience in facilities management, with exposure to critical equipment operations and maintenance.
• Bachelor's degree in Engineering, Business Administration, or relevant discipline.
• Working knowledge of building security systems. Familiarity with Avuity or similar workplace management tools is preferred.
• Flexibility to support weekend and public holiday work when required by business or operational needs.
• undefined.
• What we can offer you.
• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
• Ll-APAC24.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• Be aware of recruitment scams.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Skills:

Meet Deadlines, Teamwork, Git, English

Job type:

Full-time

• Works using existing procedures or guidelines and provides inputs to support/influence area decisions.
• Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.
• Analyse customer systems and service requirements.
• Identify specific actions necessary to integrate Amadeus products/services.
• Establish and manage the product/solution integration schedule.
• Determine and document adaptations to Amadeus products and services.
• Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.
• Guarantee that customised products/solutions meet specified requirements.
• Perform the necessary tests on the customized solution before it is delivered to the customer.
• Provide functional support and problem resolution to sales and/or customer functional staff.
• Support project activities during the implementation.
• About the Ideal Candidate.
• Communication: Fluent in written and spoken English.
• Willing to work flexible hours to support customers worldwide.
• Experience in the travel industry, GDS, and implementation processes is required.
• Able to work effectively under pressure and meet deadlines.
• Key skills: Problem-solving, teamwork, and adaptability.
• Technical skills: Basic understanding of development environments and tools such as Git, Bitbucket, Azure, Qlik Sense, IP addresses, and domains.
• What we can offer you.
• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• A diverse, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
• Ll-APAC24.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• Be aware of recruitment scams.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

Skills:

Automation, Excel, Assurance, English

Job type:

Full-time

• Has the required technical and functional expertise in the domain, with a strong understanding of Amadeus products, business processes, and customer operations.
• Works using established procedures while actively identifying opportunities for automation, standardization, and process optimization.
• Leverages data, digital tools, automation, and AI-enabled capabilities to improve efficiency, quality, and scalability of operational activities.
• Analyses information from multiple sources to support decision-making, recommend improvements, and drive continuous transformation initiatives.
• Collaborates effectively within a global and diverse team environment, sharing knowledge and contributing to collective success.
• Works with a moderate level of guidance from the manager while progressively increasing autonomy and ownership.
• Contributes to the evolution of operational practices by reducing repetitive manual activities and enabling higher-value business outcomes.
• Data Maintenance, Data Management & Operational Excellence.
• Ensure accurate and complete customer and provider data is received and maintained in accordance with defined SLAs.
• Ensure integrity, consistency, and quality of product-related data across products and customer segments.
• Perform quality analysis, data validation, monitoring, and controls during implementation and production activities.
• Support production by investigating, resolving, and monitoring data-related incidents (IRs/PTRs) within SLA commitments.
• Identify opportunities to improve data quality, streamline activities, and reduce operational inefficiencies.
• Contribute to automation initiatives by documenting recurring activities, proposing process improvements, and supporting implementation of automated solutions.
• Develop understanding of AI and automation tools used within the organization to enhance operational effectiveness.
• Knowledge Sharing, Customer Value & Process Transformation.
• Deliver content management training, workshops, and knowledge-sharing sessions to internal teams and customers.
• Optimize customer usage of products through audits, recommendations, workshops, and best-practice guidance.
• Review, simplify, and improve processes and procedures to enhance efficiency, scalability, and knowledge transfer.
• Lead continuous improvement initiatives that leverage automation and digital capabilities to eliminate repetitive tasks.
• Collaborate with stakeholders to identify opportunities that create measurable customer and business value.
• Act as a domain expert, supporting operational transformation and helping teams adopt more efficient ways of working.
• Contribute to the transition from task execution toward higher-value activities focused on analysis, optimization, and customer outcomes.
• Leadership, Consultancy & Transformation.
• Deliver consultancy and specialized services within the domain with full autonomy.
• Lead and manage Data Management initiatives while ensuring quality, timing, budget, and customer satisfaction objectives are achieved.
• Drive strategic process optimization and transformation initiatives through automation, AI enabled solutions, and operational excellence practices.
• Identify, design, and develop new services that provide additional value to customers and support business growth.
• Provide consultancy through audits, recommendations, workshops, training programs, presales activities, and improvement roadmaps.
• Mentor and guide team members, fostering knowledge sharing and supporting the evolution of Implementation Specialist into more supervisory and business-oriented roles.
• Promote innovation, continuous improvement, and adoption of scalable automated solutions across the organization.
• Strengthen expertise recognition with customers and internal stakeholders by acting as a trusted advisor and transformation champion.
• Contribute to shaping the future organization where automation handles repetitive activities, allowing teams to focus on business impact, customer success, and strategic initiatives.
• Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, Business, Travel & Tourism, or a related field.
• Experience in customer or product implementation, product configuration, activation, functional testing, customer onboarding, or production support. Experience with travel-distribution, ticketing, or payment solutions is strongly preferred.
• Good understanding of customer implementation lifecycles, travel-agency workflows, product activation and configuration, service readiness, SLA commitments, change or release processes, and operational excellence.
• Open to work in a hybrid set-up.
• Strong functional configuration and troubleshooting skills; end-to-end testing and validation; requirements and process documentation; implementation tracking and incident-management tools; Excel or similar tools for operational checks and monitoring; and practical awareness of automation, GenAI, and quality-assurance solutions.
• English - professional working proficiency; able to explain functional and technical topics clearly to customers and global teams.
• Ticketing and payment product functionality, customer and office setup, product activation, configuration dependencies, referential elements, market-specific requirements, implementation controls, migration or go-live support, and post-implementation hyper-care.
• Customer-focused and detail-oriented, with structured problem solving, ownership, clear communication, collaboration across functions and cultures, ability to manage priorities and deadlines, and a continuous-improvement mindset that embraces automation and AI-enabled ways of working.
• Diversity & Inclusion.
• Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
• Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
• Be aware of recruitment scams.
• Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.