Key Responsibility :

• Lead the end-to-end Operations strategy and implementation for Ecommerce business of Big C and its subsidiaries.
  • Actionable operating model, SOP, WI design , - Operation project development, - Lean process improvement
  • Productivity improvement (Ecom & Store Staff, Transportation utlization, Stationary, Cancellation, Returns & Refunds, OOS, waste, CSAT, NPS, Store communication & training, quality & on-time delivery, SLA, warehouse management, etc)
  • Operation budget (CAPEX & OPEX) , - Operations KPIs in all channels and funnels.
• Ecommerce channels :
  • Own channels : Big C Online (Express/Next-Day/Bulky/Parcel delivery), On-Demand delivery in App
  • E-Marketplace : Lazada, Shopee, Happy Fresh, PandaMart, GrabMart, Lineman.
  • Others: -Cross-border : WechalMini, Tmall Global
• Platforms;
  • Front-End > Big C online : Website, Mobile apps (Android, iOS, HWOS)
  • Operations > Staff App Order management, Transportation, Fulfillment Management System (FMS), Unicorn.
• Cross Functional Teams
  • DTT function ,Omnichannel, NSD , Store Operations
  • Channel Ecommerce (Channels, Marketplace, Cross-border, Online Merchandizing, Data & Digital Marketing)

Job Qualification :

• Bachelor Degree or higher in Ecommerce, Logistics or any relate field.
• Have experience in Ecommerce business, Logistic business, Retail business at least 8 Years.
• Minimum of 3 years’ in Management Level
• Strong negotiation skills with proactive, initiative, and work well under high pressure
• Multi-tasked person with result-oriented
• Strong analytical skill , initiative , proactive and result – oriented
• Have business acumen, logistic background logistic, supply chain management or manufacturing background
• Strong interpersonal , Coordination and Communication Skills
• Computer Literacy (MS Word, Excel, and Power Point)