Job Purpose

Provide supervision, guidance, and support to all NB-OP support team staffs regarding operations process, standardized procedures, and systems data. Responsible to management the needs of Partners, Sales team and distribution support for issue reported and provided solution for NB Process and related.

Responsibilities:

• Organize resources to do quality check of NB process such as Counteroffer for CL, money remaining remaining from settlement, source of payment, assignee for CL etc.
• Evaluate the new business process with effected with Underwriting SLA such as AFI, changing the application information.
• Reconcile information to ensure correctness and accuracy
• Monitor and Handle NB Process inquiry service from call center, sale support team, sale distributors via Salesforce, e-mail and MS team.
• Be able to promptly address the issue in new business process and make quick decision to resolve problem effectively
• Negotiate to fully enable the solution that create best practice and supports specific business requirement with IT and related functions.
• Build relationship and develops partnership with sales team/sales support to drive the collaborative achievement of production targets
• Manage all cancellation process payment transactions of new business premium refund to customers within SLA and be accurate.