Major Job focused on the functional development and support of the Non-SAP environment for in-house and third party support of various general application (non-SAP). There is also a requirement to support new and on-going Non-SAP related projects, focusing on the functional design and delivery.

Responsibilities:

• Responsible for the day to day resolution and delivery of Non-SAP support requests within agreed SLAs
• Analyze support issues and develop metrics to identify common themes that may indicate the need for additional business user training and potential business process and/or system changes, together with identifying ongoing operational improvements
• Provide quality end user support in a timely, consistent and efficient manner
• Ensure system changes are executed to minimize impact to the production system
• Responsible for ensuring Non-SAP Helpdesk and Support tools, processes and system documentation are kept up to date
• Responsible for Non-SAP user creation and maintenance, including role and profile maintenance.
• Working with and escalating issues to the Non-SAP support partner.
• Assist with the support of other areas of Non-SAP Project work.
• Creating and maintaining documentation in support of processes and procedures

Qualification:

• At least 4 years of experience with application support and application support processes.
• Hands-on experience with computerized accounting, job cost, and / or project management systems, as well as an understanding of relational data concepts that is required to support accounting processes is desired
• Strong analytical and organizational skills
• Excellent written and oral communication skills and ability to communicate well with all levels of management
• Able to work independently and communicate risks or potential problems to manager

Location: BTS Ekkamai