Job Description
As a Business Analyst in Merkle Thailand, you will support the delivery of complex, enterprise-level digital, CRM, MarTech/CX and transformation projects across our SEA/APAC network. Your expertise will be instrumental in translating sophisticated client requirements into detailed project specifications, ensuring seamless cross-practice coordination, and driving measurable business outcomes across multiple markets and stakeholder groups.

At Dentsu, we foster a collaborative and dynamic work environment where teamwork, analytical rigor, and strategic thinking thrive. You will work alongside project managers, implementation consultants, creative teams, media, and technology partners to develop comprehensive project strategies that unlock competitive advantage and drive successful transformation delivery.

Responsibilities
  • Conduct detailed requirements analysis and stakeholder alignment for enterprise-level projects, translating complex business objectives into actionable project specifications
  • Support large-scale project planning and orchestration across multiple workstreams, dependencies, and deliverables, identifying interdependencies and potential risks across markets and practice areas
  • Facilitate knowledge transfer and sales-to-delivery transitions for complex enterprise deals, ensuring comprehensive understanding of client requirements, strategic objectives, and stakeholder ecosystems
  • Deal with solution teams to analyze enterprise solution requirements and support architecture development that integrates across multiple systems, platforms, and organizational structures
  • Monitor project health and provide report to leadership and clients, tracking key performance indicators, quality metrics, and delivery milestones
  • Partner with consulting teams to conduct analysis to assess the impact, including operational efficiency gains, customer experience improvements, and business outcome measurements
  • Support financial oversight and budget management for enterprise engagements, analyzing project costs and tracking budget utilization
  • Identify process improvements and business optimization opportunities across project delivery, supporting continuous enhancement of our enterprise service capabilities
  • Partner with cross-functional teams to develop innovative solutions that address complex client challenges and drive business improvement

Qualifications
  • Bachelor's degree in Business, Technology, or related field
  • 3+ years of experience in Business Analysis, Enterprise Digital Transformation, or Enterprise Project Support
  • Proven track record supporting high-value enterprise projects with complex delivery requirements
  • Strong requirements gathering, stakeholder management, and cross-functional coordination skills
  • Solid proficiency in business analysis methodologies and project management tools
  • Strong data analysis capabilities with comfort working with business intelligence platforms
  • Experience with enterprise MarTech/CX platforms and digital transformation frameworks is a plus
  • Demonstrated ability to translate complex requirements into clear, actionable insights
  • Natural curiosity with problem-solving mindset and solution-oriented consultant approach
  • Excellent English communication skills with ability to engage diverse stakeholder groups
  • Global mindset with experience working across multiple markets and cultures
  • Growth mindset with exceptional collaborative and adaptive capabilities
Location:
Bangkok
Brand:
Dentsu Cxm
Time Type:
Full time
Contract Type:
Permanent
Skills required
  • Data Analysis
  • English (Excellent)
Experience required
  • 3 years
Salary
  • Negotiable
Job function
  • Analyst
  • Consultant
  • Strategy / Planning
Job type
  • Full-time

Company overview

Size:100-500 employees
Industry:Advertising / Media
Location:Bangkok
Website:www.dentsu.co.th/
Founded in:1973
Ranking:4/5

Dentsu Thailand is a proud part of Dentsu Aegis Network –a 40,000-strong team spread across 10 network brands and 145 countries. So when you join Dentsu Thailand, you’re not just becoming part of our team, you’re becoming part of a much bigger one –full of diverse talent, ...

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Why join us:

EVERY SUCCESS COMES FROM GREATEST TEAM EXPLORE GREAT EXPERIENCES WITH OUR GREATEST TEAMS, BUILD A STRONG FOUNDATION FOR YOURSELF AND OUR CLIENTS.

Head office: 27th-28th floor U-Chu-Liang building, 968 Rama IV rd. Silom,Bangrak, Bangkok 10500
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Benefits

  • Professional development
  • Five-day work week
  • Learning & Development Opportunities
  • Life Insurance
  • Maternity leave
  • Pension Fund
  • Social Security
  • Transport Allowance
  • Travel Allowance
  • Corporate Social Responsibility Initiatives
  • Dental Insurance
  • Flexible working hours
  • Health Insurance
  • Performance bonus
  • Provident fund
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