Job type:

Full-time

• Lead the development of comprehensive customer experience strategies aligned with the company's goals and objectives.
• Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
• Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
• Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies.
• Ensure complex initiatives are executed on time, within scope, with successful implementation.
• Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences..
• 3+ years of hands-on experience in customer experience strategy, strategy development, and/or project management roles.
• Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making.
• Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights.
• Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
• Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems.
• Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously.
• Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions..
• Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
• Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely.
• Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success.

Skills:

Fast Learner, Data Analysis, English

Job type:

Full-time

• Responsible for homepage operation on Lazada Thailand, ensuring efficiency and effectiveness of the homepage and other public traffic areas.
• Monitor traffic sources, conversion efficiency, user experience on the homepage, and track the growth of core business.
• Collaborate closely with user operation teams, key business teams like campaign team providing public domain operational support, and facilitating country team's business growth with public domain strategies.
• Coordinate cross-departmental collaboration, address operational issues, and ensure smooth business processes.
• Analyze market trends and competitor user strategies, propose innovative optimization recommendations to continually enhance operational performance.
• Bachelor's degree or above in E-commerce, Marketing, or a related field.
• Minimum 2 years of experience in e-commerce platform operations, Proficient in traffic and user operations. Experience with large-scale e-commerce platforms is preferred..
• Analytical mindset with strong execution skills. Focus on details while delivering results, ensuring thorough implementation.
• Fast learner with solid data analysis capabilities. Able to identify issues and proactively resolve them.
• Excellent communication and coordination skills. Capable of collaborating effectively across departments to drive projects forward.
• Proficient in English both written and spoken.

Skills:

Legal, Compliance

Job type:

Full-time

• Estimate and manage campaign budgets.
• Coordinate with local, domain, and legal teams for alignment and compliance.
• Manage artwork asset preparation and approvals.
• Monitor campaign performance metrics.
• Deliver post-mortem reports with insights and learnings.
• Local Seller collaboration.
• Prepare risk scenarios for chatbot QA and safety checks.
• Collect and curate Thai user queries for training and validation.
• Review chatbot intentions and short title content; manage BPO task flow and quality.
• Conduct UAT (User Acceptance Testing) for new chatbot features.
• Translate chatbot content to Thai and perform QC.
• Provide ongoing feedback and suggestions to improve system accuracy and UX.
• Basic content Optimization.
• Optimize AI prompts to generate effective product content.
• Translate and localize content into Thai with brand tone alignment.
• Coordinate with multiple teams for timely content readiness.
• Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.
• Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.
• Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.
• Strong analytical skills, SQL would be a plus.

Job type:

Full-time

• The Regional Brand Campaigns operations team supports LazMall brands in accelerating buyer and sales growth through the design and management of various Campaigns such as Super Brand Day, Super New Arrival and Super Brand Opening. Our team of Campaign Managers help brands achieve their campaign goals through campaign management, preparation and execution of operations.About the Role
• As Regional Brand Campaigns Operations manager, you will lead the end-to-end project management of various Campaigns which includes project planning, project execution, ...
• Ensure timely execution and effective campaign planning operations through the execution of guidelines, processes, templates; adapting these as required to category/brand nuances.
• Deliver campaign goals through diagnosis of campaign performance and recommending actionable, impactful plans
• Champion and govern high quality, integrated co-branded marketing campaigns to delight our buyers, supporting brands through insights and best practices sharing.
• Collaborate effectively with cross-functional teams to identify opportunities to optimize the campaign planning process and/or buyer experience.
• Minimum 6-8 years of experience in campaign operations within eCommerce, with added exposure to brand management, digital marketing or commercial account management.
• Regional market knowledge: strong understanding of the Southeast Asia eCommerce landscape and shopper behavior across marketplace platforms.
• Project & stakeholder management: Proven ability to lead multiple high-impact projects with efficiency, while collaborating with internal and external stakeholders.
• Data-driven decision making: Strong analytical skills with the ability to turn data into actionable insights for campaign planning and performance optimization.
• Communication & technical proficiency: Excellent English communication & written skills; with proficiency in Microsoft Excel and PowerPoint to support strategic planning and presentations.
• Agile and proactive working style: Highly organized, independent and adaptable - thrives in fast-paced environment; with growth mindset and strong problem-solving ability.Preferred qualifications
• The ideal candidate has a hybrid of regional Commercial, Marketing and eCommerce Campaigns management experiences.
• He/she should be highly capable of influencing internal cross-functional teams and external partners to achieve campaign or team goals.
• He/she should have demonstrated ability to embrace change and motivate teams towards common team/organizational goals.