To define the vision, strategy, and operational direction of the function; establish high-performance standards and systems; enhance process effectiveness; drive organizational change; and manage resources appropriately to ensure the function fully supports and delivers the organization’s strategic objectives.

Responsibilities

• Define strategic objectives and budget for the Operational Excellence & Business Development function in alignment with corporate goals.
• Establish KPIs, strategic direction, and operational roadmap for the function.
• Oversee overall performance of the function to ensure delivery against strategic objectives (e.g., cost reduction, efficiency improvement, service quality enhancement).
• Manage all resources (people, budget, technology, and data) to ensure operational efficiency and effectiveness.
• Promote a culture of Continuous Improvement through the application of tools and methodologies such as Lean, Six Sigma, Kaizen, Value Stream Mapping, etc.
• Drive cross-functional collaboration with Operations, Business Units, and support functions (e.g., Supply Chain, IT, Quality, Retail Operations) to align goals and processes.
• Define and monitor KPIs on a regular basis and prepare performance reports for senior management.
• Lead Change Management initiatives to ensure improvement projects are implemented smoothly and that new systems/processes are effectively adopted.
• Analyze and assess business process risks and develop control measures to ensure business continuity.
• Evaluate and recommend appropriate technologies and automation/IT tools to support Operational Excellence initiatives.
• Develop team capabilities by identifying training needs, designing learning programs, and supporting team growth and succession development.

Qualifications

Education

• Bachelor’s Degree (Master’s Degree preferred)

Major

• Business Administration, Management, Industrial Engineering, or related fields.

Work Experience

• Minimum 10–15 years of experience in Operations Management, Process Improvement, Operational Excellence, or similar roles (more may be required in large organizations).
• Proven experience managing large functions/teams and working closely with senior executives.
• Experience in retail, service, fuel/oil, or energy industries will be an advantage.