Responsibilities

• Responding and managing in a timely manner to IT services issues and requests.
• Providing technical support and advising across the company, this may be over the phone or in person.
• Acting as a point of contact for all IT services and issues, assigning work to other team members as appropriate.
• Installing and configuring computer hardware, software, systems, networks, printers and other IT related devices.
• Ensuring IT assets are properly managed.
• Managing ticketing system with standard ITIL approach.
• Identifying opportunities that can improve efficiency of IT support process.

Qualifications

• At least bachelor’s degree in Computer Engineering, Computer Science, Information Technology or related fields.
• Minimum 2 years’ experience in administrative with some knowledge of IT Support (PC, Windows, MS Office, Network).
• Experience or knowledge in ITLT is a big plus.
• Good understanding of fundamental IT applications and setup i.e. Microsoft Office, Active Directory, Password policy and so on.
• Possess of strong interpersonal and influential skills towards peers and stakeholders within and outside team.
• Possess of strong sense of urgency and quality assurance.
• Service-minded, flexible thinking, learning agility and computer literacy. 
• Good command both of spoken & written English.
• Goal – Oriented, Unity, Learning, Flexible.