Project

Operation Support for various projects
Be a part of a company whose ambition is to transform Thailand and the region for digital revolutions

Job Function:

Job Description:

• Manage incident tickets by analyzing root causes and resolving application issues at basic to intermediate levels
• Monitor system performance through logs and monitoring tools to proactively prevent potential issues
• Perform technical troubleshooting on data, application bugs, and system integrations (API/interfaces)
• Investigate and validate data using SQL queries, and perform basic data corrections (data patching) when required
• Provide support and guidance to users to ensure smooth system usage and minimal disruption
• Coordinate with development teams for application deployment and support production releases
• Escalate complex issues to development team (L3) with clear technical details (logs, reproduction steps, data samples)

Qualifications & Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related fields
• 2 – 4 years of experience in Application Support (Tier 2)
• Experience with databases such as MSSQL Server and/or Oracle
• Understanding of Windows and Linux server environments
• Familiarity with Linux/Unix commands for basic server access and file management
• Ability to write SQL queries (e.g., join, subquery) for data investigation and validation
• Basic understanding of programming logic and ability to read code (e.g., Java, Shell)
• Ability to analyze log files to identify root causes of system issues
• Strong analytical and logical thinking for problem investigation
• Good communication skills to explain technical issues clearly to users and stakeholders
• Strong problem-solving skills and ability to handle urgent issues effectively
• Ability to work under pressure, especially during system incidents or outages
• Fluent in Thai with good English documentation skills

Welfare Benefits: