Siam Commercial Bank (SCB)
This job has expired
Customer Experience Management Manager
atSiam Commercial Bank (SCB)Job Description
Job Description
- Support Data & Data Analytics in Channel Execution and Academy
- Monitor and tracking :- Branch service score, Branch service excellent development, Branch complaint
- Analyze complaints from multi channels and identify root causes to propose feedback and solutions
- Analyze Branch Service Score from multi channels and identify root causes to propose feedback and solutions
- Analyze Branch Queue Time and identify root causes to propose feedback and solutions
Qualifications
- Effective communication to branch people by deeply understanding business directions towards sales and service
- Strong attitude for effective cross-functional collaboration
- Analytical mindset with an orientation for detail and accuracy
- Active learning and learning strategy
- Driven to contribute and provide quality work
- Manage time effectively and adapts quickly to changing priorities
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Experience required
- any or no experience
Salary
- Negotiable
Job function
- Management
Job type
- Full-time
Company overview
Size:2000-5000 employees
Industry:Banking & Finance
Location:Bangkok
Website:careers.scb.co.th/th
Founded in:1906
Ranking:4/5
Siam Commercial Bank is the first bank in Thailand that was informally established in 1904 as "Book Club". According to the Bank of Thailand, it is Thailand's fourth largest commercial bank in terms of total assets, deposits, and loans.
Why join us: สมัครฝึกงานธนาคารไทยพาณิชย์เพื่อเริ่มต้นอาชีพการงานของคุณด้วยการค้นหาว่าคุณเก่งในเรื่องอะไร อีกทั้งยังได้รับประสบการณ์ในการทำงานด้านธนาคารอีกด้วย โปรแกรมฝึกงานของธนาคารไทยพาณิชย์จะให้โอกาสนักศึกษาปีสุดท้ายได้รับประสบการณ์การทำงานในตลาดที่มีการแข่งขันมากที่สุดในทวีปเอเชีย โปรแกรมฝึกงานของเราจะมีระ ... Read more
Head office: Siam Commercial Bank PCL., Head Office 9th Floor, Zone C, 9 Ratchadapisek Rd., Jatujak, Bangkok, Thailand 10900
Benefits
- Professional development
- Learning & Development Opportunities
- Five-day work week
- Performance bonus
Jobs you may like
WorkVenture gives you an inside look at what it's like to work at Siam Commercial Bank (SCB), office & team photos, reviews and more. This is the Siam Commercial Bank (SCB) Company Page. All content is posted anonymously by employees currently or previously working at Siam Commercial Bank (SCB).Apply to InnopiaApply to Cassia FashionApply to SCG Dow GroupApply to WorkVenture Technologies