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Customer Service Manager
atSiemens Thailand Ltd.- Manage people and business to meet the Business Target Agreement e.g. Order Intake, Revenue, Profit, Free Cash Flow from Sales to Operation
- Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
- Maximizes customer operational performance by providing help desk resources and technical advice.
- Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
- Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
- Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
- Implements production, productivity, quality, and customer-service standards.
- Contributes customer service information and recommendations to strategic plans and reviews.
- Enforces company policies and procedures.
- Determines customer service requirements by maintaining contact with customers and visiting operational environments.
- Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Qualifications / Skills:
- Thai proficiency.
- Bachelor's Degree of Engineering or higher
- 8-10 years of experience and at least 3 years in managerial level.
- Consistent track record of achieving customer service objectives (Sales and Operation), demonstrable planning and forecasting skills
- Experience in Power Transmission and DItribution, Protection & Control, IoT and Digitalization is preferable.
- Good English usage in speaking and writing
- Doable and team-work attitude
- Strong decision-making skills
- Managing processes
- Tracking budget expenses
- Analyzing information
- Developing standards
- Help desk experience
At Siemens, we value diversity as the inclusion of and collaboration of different thinking, background, experience, expertise and individual qualities across all organization levels and dimensions. We encourage and support our employees to develop their personal skills and strengths, regardless of gender identity, nationality, age, religious beliefs etc... We believe diversity strengthens our innovative capacity, unleashes the potential of Siemens' employees and thereby directly contributes to our business success.
Organization: Smart Infrastructure
Experience Level: Experienced Professional
Full / Part time: Full-time
Experience required
- 3 years
Salary
- Negotiable
Job function
- Customer Service
- Management
Job type
- Full-time
Company overview
For over a century and a half, Siemens has been a beacon of innovation in the realms of electrical engineering and electronics. Our pioneering spirit has powered progress across the globe, shaping the way we live, work, and connect. Today, our presence spans 190 countries, where a vibrant team of 36 ... Read more
Why join us: If you really want to make a difference – make it with Siemens Thailand. At Siemens we make a real difference to the way people live. As a world leader in developing and producing the most advanced engineering technologies, Siemens improves lives and further human achievements worldwide, while al ... Read more
Benefits
- Professional development
- Five-day work week
- Annual bonus