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Customer Service Supervisor (Indonesia)
āļāļĩāđāđāļāđāļĄāđāļĨāđ āđāļāļāļąāđāļ āļāļģāļāļąāļPomelo is a leading online fashion company in Emerging Asia. Backed by fashion and technology investors from across the world, Pomelo brings its unique fast fashion style to Emerging Asia through a technology-driven, vertically-integrated design, and production model. Our growth strategy is to merge our online focus of mobile and social with the latest trends and data.
Duties And Responsibilities:
Support the daily customer operations through operational oversight and analysis
Handle escalations of more difficult support interactions
Manage scheduling, attendance, and general administration of a team
Train, mentor, and guide your team to strengthen quality and efficiency metrics
Coordinate with Regional/Thailand Local CS team, Regional/Indonesia local operations team (Logistics & Warehouse), Indonesia Finance/Accounting Team, and Indonesia General management team to ensure the center functions properly while meeting Pomelo Fashion Customer Service look & feel standards
Effectively communicate with the manager regarding people management, process management and project management related to your center
Improve processes on behalf of the Pomelo Fashion team and partners to the center program through project work
Requirements:
3+ years of experience of team leadership in a fast-paced environment
At least 5-7 years of relevant experience including customer service or sales; Plus, if have e-commerce experience, customer operations (payment, refund, logistics etc)
Stakeholder management (local/regional teams)
Excellent communication skills in bothEnglish and Bahasa Indonesia
Ability to delegate, develop and empower others
Demonstrated very strong background in problem solving
Be able to go the extra mile to deliver the excellent team results
Basic Excel and data interpretation skills: Ability to understand & create charts, graphs, and pivot tables
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āļŠāļēāļĒāļāļēāļ
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āļāļĢāļ°āđāļ āļāļāļēāļ
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āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
Founded in 2013, Pomelo (www.pomelofashion.com) is a vertically integrated e-commerce brand providing a top notch online shopping experience for fashion and apparel. With operations in Bangkok, Singapore, Indonesia and Seoul, weâre at the forefront of the retail transformation taking place throughou ... āļāđāļēāļāļāđāļ
āļĢāđāļ§āļĄāļāļēāļāļāļąāļāđāļĢāļē: Read more about what is it like working at Pomelo: http://www.workventure.com/āļāļĨāđāļāļ/āļāļēāđāļāļāļđāđāļāļ·āđāļāļāļŦāļĨāļąāļ-pomelo-fashion At Pomelo, no matter what the role is, everyone is someone who: - Is open to new ideas and always strives to learn and improve themselves - Exceptional attention to detail and can ... āļāđāļēāļāļāđāļ
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