Pomelo is a leading online fashion company in Emerging Asia. Backed by fashion and technology investors from across the world, Pomelo brings its unique fast fashion style to Emerging Asia through a technology-driven, vertically-integrated design, and production model. Our growth strategy is to merge our online focus of mobile and social with the latest trends and data.

Duties And Responsibilities:

Support the daily customer operations through operational oversight and analysis

Handle escalations of more difficult support interactions

Manage scheduling, attendance, and general administration of a team

Train, mentor, and guide your team to strengthen quality and efficiency metrics

Coordinate with Regional/Thailand Local CS team, Regional/Indonesia local operations team (Logistics & Warehouse), Indonesia Finance/Accounting Team, and Indonesia General management team to ensure the center functions properly while meeting Pomelo Fashion Customer Service look & feel standards

Effectively communicate with the manager regarding people management, process management and project management related to your center

Improve processes on behalf of the Pomelo Fashion team and partners to the center program through project work

Requirements:

3+ years of experience of team leadership in a fast-paced environment

At least 5-7 years of relevant experience including customer service or sales; Plus, if have e-commerce experience, customer operations (payment, refund, logistics etc)

Stakeholder management (local/regional teams)

Excellent communication skills in bothEnglish and Bahasa Indonesia

Ability to delegate, develop and empower others

Demonstrated very strong background in problem solving

Be able to go the extra mile to deliver the excellent team results

Basic Excel and data interpretation skills: Ability to understand & create charts, graphs, and pivot tables