About the Role

Carrier is seeking a

Parts Sales Specialist

to support our growing aftermarket business by providing excellent customer service, parts sales support, and inventory coordination. This role will work closely with domestic and overseas dealers, suppliers, and internal teams to ensure timely delivery of spare parts and exceptional customer satisfaction.

Key Responsibilities

Provide professional customer service and sales support for spare parts to domestic and overseas dealers

Respond to customer inquiries and provide accurate parts information, quotations, and order status updates

Manage and maintain spare parts inventory, including stock monitoring, inventory control, and cycle counts

Analyze inventory movement and identify slow-moving or obsolete items

Provide technical support and product guidance related to air conditioner spare parts

Coordinate with suppliers on purchase orders, delivery schedules, and shipment status

Follow up on parts availability and ensure timely delivery to customers

Prepare reports and maintain accurate records of sales transactions, inventory, and customer requests

Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction

Qualifications

Bachelor's Degree in Business Administration, Engineering, Logistics, Supply Chain, or related field

2–5 years of experience in customer service, sales support, parts administration, inventory management, or related functions

Experience in HVAC, air conditioning, spare parts, or technical products is preferred

Strong communication and customer service skills

Good coordination and problem-solving abilities

Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

Knowledge of inventory management systems or ERP/SAP is an advantage

Good command of English communication

Carrier is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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