Job Responsibilities

• IT Operation 60% Dev 40%
• Understand processes are interconnected, so that the system operations and maintenance server can run smoothly.
• Understand the flow first in order to analyze where the issue is. And coordinate with the Dev team to resolve the problems accurately.
• Analyze customers’ complaint, try to find out the root causes by using problem solving skill.
• Propose the new workflow / automatic tool to reduce customers’ complaint.
• Develop the solution to improve the quality of all fixed broadband services.
• Propose new monitoring tool to meet customers' satisfaction (included reporting tool).

Qualification

• Bachelor or master's degree in IT / Computer Engineer / Computer Science, IT or related fields.
• Programing Languages (optional - DBA, Cloud platform, Unix shell script, Python, PHP, DevSecOps, C#)
• Have experience in 0-5 years, especially in fixed broadband technology.
• Expert area in DBA, Cloud platform, AI/ML, Customer support, Network implementation and Network Quality control (included root cause analysis)